IT Operations

2 semanas atrás

Brasil Sur Tempo inteiro

As an IT Operations professional you will:

  • Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
  • Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.
  • Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
  • Assist Product and Sales when needed.
  • Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
  • Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
  • Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
  • Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
  • Monitor ticket queues to ensure SLA compliance and escalate when necessary.
  • Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
  • Deliver remote desktop support to both client and internal users.
  • Proactively identify emerging issues and act quickly to mitigate impact.
  • Notify management of trending technical problems and contribute ideas for process improvements..
  • Build effective cross-functional relationships to support escalation paths and end-user success.
  • Uphold a positive, professional atmosphere with both customers and colleagues.
Requirements

  • C1 level English or equivalent proficiency.

  • Experience in software deployment and installation.

  • Expertise in version control systems (e.g., Git, SVN).
  • Experience with cloud platforms (e.g., AWS, Azure, GCP).
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.
  • Experience in SaaS and start-up environments is strongly preferred.
  • Attention to detail and organizational skills.
  • Preferred experience in scripting languages such as Bash, Python or PowerShell.
Benefits
  • Salary Range: $3500-$4500 USD/month
  • Full time contractor role
  • Unlimited PTO + holidays
  • $1500 USD Tech budget

***Only CV's submitted in English will be accepted

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