Customer Support Specialist

Há 5 dias

São Paulo, São Paulo, Brasil TheFutureSociety LLC Tempo inteiro

Customer Support Specialist - English

Local: Brasil (remoto/full-time)

Salário: R$ 5.400/mês

Sobre nós:

A TheFutureSociety é uma comunidade dedicada a experiências espirituais, astrologia, tarot e desenvolvimento pessoal. Nossa missão é criar experiências únicas para nossos membros, combinando tecnologia, conteúdo de qualidade e atendimento humano excepcional.

O que você fará:

  • Atender membros e usuários via chat, e-mail e calls, garantindo resolução rápida e eficaz de dúvidas;
  • Participar de reuniões e calls em inglês com membros ou parceiros internacionais;
  • Gerenciar tickets e fluxos de atendimento no Zendesk;
  • Manter registros detalhados de interações e feedbacks;
  • Colaborar com equipes de produto, marketing e operações para melhorar a experiência do usuário;
  • Criar relatórios semanais
  • Constantemente atualizar a base de conhecimento do nosso AI Chatbot.
  • Auxiliar na criação de guias, FAQs e conteúdos educativos claros e organizados.

O que esperamos de você:

  • Experiência prévia em customer support, preferencialmente usando Zendesk;
  • Inglês fluente (escrita e fala) para calls e comunicações internacionais;
  • Ultra organizado(a) e detalhista;
  • Ótima comunicação, empatia e capacidade de lidar com situações delicadas;
  • Proatividade e capacidade de priorizar tarefas de forma independente;
  • Interesse ou afinidade com astrologia, tarot ou espiritualidade é um diferencial.

O que oferecemos:

  • Salário: R$ 5.400/mês;
  • Trabalho remoto full-time;
  • Ambiente criativo, acolhedor e colaborativo e 100% remoto.
  • Oportunidade de crescimento dentro da empresa;
  • Participação em projetos exclusivos e experiências para a comunidade.

Como se candidatar:

Envie seu currículo e uma breve apresentação destacando sua experiência em atendimento ao cliente e fluência em inglês.

Tipo de vaga: Tempo integral

Pagamento: R$5.000,00 - R$5.500,00 por mês

Benefícios:

  • Trabalho remoto

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