Product Operations Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

We are looking for a Product Operations intern to support multiple projects on the Delivery business, one of the many initiatives alongside passenger transportation (99), digital payments (99Pay) or food delivery (99Food).

You will work closely with cross-functional teams to develop and implement Product features that will improve our users journey and help the growth of the Delivery business. This internship offers an unique opportunity to contribute to a rapidly expanding business line in a fast-paced environment. We are specifically looking for a person with a strong analytical background and attention to detail to support courier growth-related topics.

The product teams are not located in Brazil, so international contact will be daily.

As we are an area that centralizes information, communications and results, having project management and organization skills would be a great plus.

If you are that person and have a strong desire to learn, please don't hesitate to apply

Role Responsibilities

• Gather and synthesize learnings from users from Data Analysis, Surveys, Focus Groups, Usability Tests, and internal reports to identify product improvement opportunities;
• Continuously track and analyze courier growth metrics, proactively identifying bugs and friction points to optimize the end-to-end onboarding experience.
• Create comprehensive documentation of user flows and leverage this knowledge to build scalable training resources for both internal teams and couriers.
• Support product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them;
• Act as a focal point on the roll-out of new features/projects, and share them with relevant stakeholders.
• Develop trustful relationships to transparently communicate and align with company stakeholders, including Chinese product teams, Brazilian Operations, Marketing, Customer Support, Safety, Legal, Finance, etc.

Role Qualifications

• Excellent written and verbal communication skills to interact with internal and external stakeholders;
• Organizational skills and ability to deal with multiple projects simultaneously;
• Fluency in English is mandatory (constant interactions with English speaking teammates in Brazil and China);
• Data driven capabilities and is comfortable with quantitative analysis. Having SQL and A/B Testing knowledge will be the differential for your success;
• Full ownership mindset so you can be responsible and accountable for all initiatives supported by you;
• Academic background in Business Administration, Economics, Engineering, Computing, Computer Engineering, Data Science, or related areas (preferred). 

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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