Customer Service

Há 21 horas

Colômbia, Brasil TPIS Tempo inteiro R$40.000 - R$80.000 por ano

Job Description:

Our client is seeking a highly motivated Policy Holder & Enrollment Specialist Contractor who speaks english and portugues. The position will be responsible for: assisting new customers through the enrollment process. Customer service skills are crucial to being successful in this position. This position requires a friendly, engaging demeanor and impeccable phone manners. The ideal candidate for this position is a great communicator with the ability to build/nurture relationships virtually.

Essential Job Duties:

  • Handling questions, issues and providing detailed information on requirements and processes.
  • Scheduling meetings with applicants.
  • Handle incoming phone calls, emails, and other correspondence.
  • Ensuring that applications are completed correctly and that the required supporting materials have been provided.
  • Entering, updating, and reviewing data and records.
  • Providing guidance to applicants and prospective candidates.
  • Corresponding with applicants and prospective candidates.
  • Processing enrollments.
  • Assisting with billing and payment processing.
  • Performs other job-related duties and projects as needed.
  • Processes policy options, policy changes, beneficiary, ownership, deceased ownership address changes, etc.
  • Provides clerical assistance, communicates, and processes various requests by telephone, letter, fax, and e-mail.
  • Promotes customer retention using service recovery strategies; provides dissatisfied customers with explanations of policy benefits, provisions, and settlement options to improve customer retention and increase customer loyalty.
  • Prepares and organizes file documentation.
  • Prepares and submits reports as directed by supervisor.
  • Processes various requests from policy owners, associates, and other departments.
  • Prepares and organizes file documentation.
  • Maintain and data entry to database.
  • Research and update customer information in system.
  • Research accounting history.
  • Performs other related duties as required and assigned by PHS supervisor.

Minimum Qualifications:

  • High school diploma/GED required; BA preferred.
  • Bilingual in English/Spanish/Portugues
  • Must have WIFI or ideally, the ability to be plugged in.

Preferred Qualifications:

  • Experience in enrollment-based work environment.

Knowledge, Skills, and Abilities:

  • Strong organizational and time management skills.
  • Strong communication, interpersonal, and internet skills.
  • High level of accuracy and attention to detail.
  • Ability to multitask and prioritize.
  • Capable of understanding and following instructions in different formats.
  • Adaptable to following instructions given verbally or in writing.
  • Computer literacy; proficiency in Microsoft Word, Excel, Outlook, and some data entry experience
  • Strong numerical ability for accurate calculations.

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.

Job Type: Full-time

Pay: R$ R$16.00 per hour

Education:

  • High school or equivalent (Required)

Language:

  • Bilingual (Required)
  • Portuguese (Required)

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