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Customer Experience Tools Operations Intern

2 semanas atrás

São Paulo, São Paulo, Brasil Keeta Tempo inteiro

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions

Job Title: Customer Experience Tools Operations Intern

Location:
San Paulo

nternship Duration:
3-6 months

Expected Start Date:
12/2025

About the Role:
We are seeking a motivated Customer Experience Tools Operations Intern to collaborate with our Tools Operations Lead of CE in managing, optimizing, and maintaining customer service systems and related tools, ensuring system stability and availability, and providing efficient technical support and operational assurance for the customer service team. This role offers exposure to project management, business strategy workshops, and cross-functional collaboration, with potential opportunities for full-time conversion based on performance.

Key Responsibilities:

  • System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.
  • Requirement Management: Collect system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.
  • Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.
  • Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed.

Requirements:

  • Currently enrolled in
    university
    (4th-year student majored in Computer/Technology/Engineering preferred).
  • Native Portuguese
    fluency;
    professional English proficiency
    (written/spoken) for cross-team collaboration.
  • Strong
    cross-departmental coordination skills
    , capable of aligning resources to drive tool development.
  • Proficiency in
    Office Suite
    (Excel, PowerPoint, Word); familiarity with design tools (e.g., Miro, Lucidchart) is a plus.
  • Interest in
    service design, UX principles, or business process optimization
    .

Perks & Opportunities:

  • Certificate of completion
    and
    letter of recommendation
    (upon request).
  • Priority consideration for
    full-time roles
    through our
    fast-track recruitment program
    for outstanding interns.
  • Hands-on mentorship from industry experts and exposure to
    real-world service design projects
    .