Customer Success Specialist

Há 4 horas

Greater São Paulo Area, Brasil LinkIT LATAM Tempo inteiro

LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — the global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth.

Responsibilities:


• Maintain high customer satisfaction across a portfolio of clients throughout Latin America in Brazil


• Act as a trusted advisor to testing and QA management teams.


• Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews.


• Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution.


• Leverage account data to proactively monitor and manage customer health, retention, product adoption, expansion and identification of cross-selling opportunities


• Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs).

Required Competencies:


• Strong knowledge of the software testing / QA industry.


• Professional approach to customer interactions, demonstrating patience and empathy when needed.


• Ability to manage time efficiently in a fast-paced, dynamic environment.


• Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders.


• Proactive mindset, with the ability to work independently and remain results-oriented.


• Strong communication skills and the ability to build trusted, long-term relationships.

Education and Experience:


• Engineering degree preferred (Systems or Industrial Engineering).


• Mandatory: 5+ years of experience in project management, or manual/automation tester within the software testing / QA industry, working with enterprise clients.


• Advanced English: Strong written and verbal communication skills.


• Portuguese: Native.

Working Conditions:


• 100% remote work.

  • Cloud Customer Success Specialist

    Há 8 horas

    Greater São Paulo Area, Brasil Sistas In Sales Tempo inteiro

    Job DescriptionThe Oracle Cloud organization is looking for a Cloud Customer Success Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Cloud Adoption ad Usage, Customer Advocate inside Oracle. The Technical skill is just one part of the role, the need is also having customer centric,...

  • Customer Success

    Há 3 dias

    São Paulo, São Paulo, Brasil vaga para Customer Success Tempo inteiro

    Sobre a vagaA BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...

  • Customer Success

    Há 3 horas

    São Paulo, São Paulo, Brasil vaga para Customer Success Tempo inteiro

    A BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o time.Essa...

  • Customer success specialist

    Há 2 dias

    São Paulo, Brasil TapGoods Tempo inteiro

    Customer Success Specialist – Reventals About Reventals Reventals, part of the Tap Goods family, is modernizing how people plan and book event rentals online. We're the leading event rental marketplace, connecting customers to top-tier vendors across major U. S. markets — making planning effortless, efficient, and fun. We're a passionate, fast-growing...

  • Customer Success Manager

    Há 7 dias

    São Paulo, Brasil vaga para Customer Success Manager Tempo inteiro

    Sobre a vaga A BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...

  • AI Specialist, Customer Success

    Há 2 horas

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

    Job DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil vaga para Customer Success Manager Tempo inteiro

    Sobre a vagaA BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...

  • Customer Success Specialist

    2 semanas atrás

    São Paulo, Brasil Smarter Contact Tempo inteiro

    We're expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...

  • Customer Success Specialist

    1 dia atrás

    São Paulo, Brasil Smarter Contact Tempo inteiro

    We’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...

  • Ai Specialist, Customer Success

    2 semanas atrás

    São Paulo, Brasil Zendesk Tempo inteiro

    Overview The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This...