Account Strategist, Commerce, Customer Solutions
1 dia atrás
Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of advertising, consultative sales, business development, online
media environment, or marketing role.
- Experience managing a big portfolio of clients.
- Experience with retail and CPG customers or industry.
- Ability to navigate Google tools to turn data into insight and sales opportunities.
About the jobBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist, you will be the trusted advisor of Google, responsible for managing and growing a critical portfolio of SMB clients, specializing in the dynamic E-commerce and Consumer Packaged Goods (CPG) sectors. In this role, you will require a sales professional with a balance of "farmer" (account management) and "hunter" (upsell/growth) skills, comfortable operating at scale while delivering service to key customersGoogle Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.
Responsibilities
- Manage a portfolio of e-commerce and retail clients (Farmer Focus) driving upsell opportunities and sustained growth.
- Consult with clients as a trusted advisor by understanding their KPIs, identifying growth opportunities, and anticipating needs to drive sustained success.
- Pitch and implement growth sales strategies to advertisers through a consultative approach, both virtually and in-person.
- Drive high-volume, operational client engagement by managing day-to-day interactions with clients.
- Identify key client stakeholders and agency partners, build strong rapport, and effectively manage objections to secure buy-in for plans.
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