Senior Analyst, Business Consultant · Medicare Appeals Training Team

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Position Summary
The Senior Analyst, Business Consultant supports the Medicare Appeals Training Team by coordinating training

Key Responsibilities:
Training Program Coordination
- Assist in the planning, scheduling, and delivery of training programs for new and existing appeals staff.
- Support the development of training materials, job aids, and e-learning modules in collaboration with trainers - Maintain training records and ensure documentation meets audit and compliance standards.

Program Evaluation & Continuous Improvement
- Monitor training effectiveness through feedback surveys, performance metrics, and post-training assessments.
- Identify gaps in staff knowledge or performance and recommend targeted training interventions.
- Support the implementation of process improvements based on training outcomes and operational needs.

Operational Support
- Collaborate with trainers and clinical consultants to ensure training content reflects current CMS regulations - Assist in onboarding new staff and coordinating refresher training for existing team members.
- Participate in readiness activities for audits and regulatory reviews by ensuring training compliance.

Stakeholder Engagement
- Serve as a liaison between training, appeals operations, and compliance teams to ensure consistent messaging - Communicate training updates, schedules, and outcomes to leadership and frontline teams.
- Support cross-functional initiatives that impact training delivery or appeals performance.

Qualifications
- Bachelor·s degree in Healthcare Administration, Education, Business, or related field.
- 3·5 years of experience in healthcare operations, training coordination, or Medicare appeals.
- Familiarity with CMS regulations and Medicare Advantage appeals processes.
- Strong organizational, communication, and facilitation skills.

Preferred Skills
- Experience with adult learning principles and instructional design.
- Proficiency in training platforms (e.g., LMS systems) and Microsoft Office Suite.
- Knowledge of audit preparation and documentation standards.

Education
Bachelor's Degree

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.