Sr. Analyst, Digital Engagement and Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Lead the creation and maintenance of sales tools and materials that effectively communicate the Aetna Digital story. This position plays a crucial role in supporting Digital Engagement Managers and leadership in preparing for and executing customer meetings across all segments (National Accounts, Public & Labor, Middle Market, Small Group) and specialized verticals.
 

What you'll do

• Maintain Aetna Digital sales materials inclusive of presentation slides, RFP content, product demos, Field Communications
• Serve as the primary point of contact with B2B Marketing and Sales Enablement teams to create new materials and push updates as needed (no less than quarterly)
• Manage the customer meeting database providing regular updates on meeting outcomes
• Understand the competitive market, Aetna's technology positioning and be able to infuse key insights into the digital differentiation story
• Coordinate with subject matter experts within the team to understand and report on Digital successes and KPIs for customer consumption
• Shadow Engagement Managers in customer conversations to prepare for future advancement
• Help drive the Voice of the Customer intake process by maintaining the intake database and providing quarterly summaries.

Required Qualifications

• Minimum 3 years experience in sales support, marketing or product management, preferably within a digital or technology team.
• Minimum of 3 years building presentations using PowerPoint

Preferred Qualifications

• Passion for health care: A history of work in the health care industry and an ongoing desire to make one of the world's strongest health care companies even stronger.
• Demonstrated relationship management skills: capacity to quickly build and maintain credible relationships. Communicate in an open and honest way that quickly builds trust and respect.
• Strong, clear communicator: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper. Able to translate and convey technical messages to non-technical audiences.
• Ability to effectively work on teams within a highly collaborative environment while independently managing projects.
• Keen attention to detail and commitment to delivering high-quality work on-time.

• Experience in a SAFe/Agile product development environment.

Education

• Bachelor degree or equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.