Customer Success Executive

1 semana atrás

São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro

We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.

As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI.

In this role, you will:
  • Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.
  • Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.
  • Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions.
  • Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.
  • Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.
  • Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
  • Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements.
  • Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.

Requirements

  • Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments.
  • Ability to analyze data and apply insights to customer success strategies..
  • Experience with customer relationship management tools such as Planhat, or similar.
  • Knowledge of AI implementation and experience with technical troubleshooting is a plus.
  • Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders.
  • Proactive and customer-centric mindset with a strong drive for client success.
  • Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments..
  • A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

  • Customer Success Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Adobe Tempo inteiro

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Success – Contas Enterprise

    2 semanas atrás

    São Paulo, São Paulo, Brasil Noorden Group Tempo inteiro

    Buscamos uma pessoa para atuar em Customer Success com foco em contas enterprise, unindo visão técnica, leitura de negócio e atuação consultiva.Essa posição é estratégica e vai além do CS tradicional: o papel envolve entender profundamente a operação de bots dos clientes, apoiar a evolução do uso da plataforma e fomentar oportunidades de...

  • Customer Success – Contas Enterprise

    2 semanas atrás

    São Paulo, São Paulo, Brasil Noorden Tempo inteiro

    Buscamos uma pessoa para atuar em Customer Success com foco em contas enterprise, unindo visão técnica, leitura de negócio e atuação consultiva.Essa posição é estratégica e vai além do CS tradicional: o papel envolve entender profundamente a operação de bots dos clientes, apoiar a evolução do uso da plataforma e fomentar oportunidades de...

  • Customer Success Lead

    2 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Motiv8AI Tempo inteiro

    About Motiv8AIMotiv8AI develops AI and behavioral science solutions that help financial institutions improve client engagement, risk management, and credit scoring.Role OverviewWe are seeking a Customer Success Lead to own and scale post-sales success for strategic accounts in Brazil. This is a contract-based role with direct accountability for revenue...

  • Customer Success

    1 semana atrás

    São Paulo, São Paulo, Brasil Canonical - Jobs Tempo inteiro

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Amplitude Tempo inteiro

    Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever....

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Salesforce Tempo inteiro

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Salesforce Tempo inteiro

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil UiPath Tempo inteiro

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil UiPath Tempo inteiro

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...