IS Business Analyst
Há 7 dias
Tasks and Responsibilities
- Monitor and manage the JDE E1 support queue, ensuring tickets are resolved within defined SLAs.
- Provide functional support for JDE E1 Manufacturing and Distribution modules, addressing incidents and enhancements.
- Gather and translate business requirements into clear functional specifications.
- Collaborate with the technical team to review specifications, support testing, and validate configurations.
- Support system enhancements, integrations, and other projects impacting manufacturing and distribution.
- Develop and maintain Hubble/Reports Now reports and other functional documentation.
- Create and update Knowledge Base Articles to help the business resolve recurring issues.
- Deliver end-user training and guidance on system functionality
- Partner with stakeholders to understand requirements, address concerns, and drive process improvements
Education and Experience
- BS or BA degree
- At least 4 years of experience in an IT Business Analyst role focused on Production Support and Enhancements.
- Knowledge of ticket systems such as ServiceNow/OTRS/Jira.
- Experience with JD Edwards EnterpriseOne (Manufacturing/Distribution Modules).
- Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
- Experience with Hubble/ReportsNow in report development.
Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).
Understanding of ITIL concepts.
Competencies
- Strong teamwork and collaboration skills.
- Excellent problem-solving abilities.
- Customer service orientation.
- Willingness to learn and a hands-on attitude.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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