Gerente de Operações

The role will be to manage the operational day-to-day running of our local teams in conjunction with our regional offices across our Travel, Lifestyle, Dining and Ticket portfolios. To manage and assis Team Managers in meeting targeted performance levels through creating a motivated and dynamic team. People Development & retention, job output, call, SLas, Workfloe management and QA through Daily NPS are all key deliverables from an operational and business perspective. Contributing to the overall success target and the strategy for Americas Travel & Lifestylr which ultimately feeds into the success of our globaltravel * lifestyle program and to own and drive the stratey for Ten within our region.

Key responsibilities:

• Line Management of between 7-10 FTE (Supervisors)
• Contribute to the strategy for Americas Travel & Lifestyle and ensuring that there

are plans in place for growth in efficiencies, member satisfaction and profitability

of the departments.

• Contribute to and drive wider strategic operational goals for our office and region

and contribute to our bi-annual business and regional reviews.

• Bring your operational and business nous to ensure strong staff retention policy

that ensures we recruit and retain the top talent in the market.

• In conjunction with the Team Managers, own NPS results and feedback

improvements for the region by identifying daily/weekly/monthly key trends from

NPS analysis and QA on areas for improvements and successfully implement

training and coaching plans in collaboration with our Training & Development

team to resolve any challenges.

• Manage monthly appraisals and performance management ensuring the team

are hitting agreed targets and deadlines for the period.

• Ensure workforce management best practices are in place to ensure Team

Managers have sufficient rota/staffing coverage within their teams through

engagement with the Americas Lead Planner.

• Work with Team Managers & Workflow Managers to drive efficiencies and to

further grow revenues streams through increased account/scheme proactivity

Requirements

• Bachelor's degree
• Advanced in English (Spanish would be a plus)
• Solid experience in leadership, travel and lifestyle industry

Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus
• Hybrid working. You can combine working from home and working from the office
• Medical and dental insurance, meal voucher, parking slot, childcare assistance, home office assistance, etc
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company

Who We Are
At Ten, we're not just the global leader in lifestyle and concierge services - we're shaping the future of how premium service is delivered.

With operations in over 20 markets, a client base that includes [Client X], [Client Y], and [Client Z], and millions of members worldwide, we are the dominant player in our industry. Our scale, reputation, and expertise set us apart - but it's our innovation that keeps us ahead.

We are a product-led, technology-first business. Our proprietary AI, including Talia, transforms the way our members interact with us - enabling seamless, personalised experiences at speed and scale. This combination of world-class human expertise and cutting-edge technology allows us to deliver outcomes our members notice and value every single day.

Our mission is simple: to be the most trusted service business in the world. And we're well on our way. With an ambitious global strategy, market-leading client partnerships, and an unwavering focus on people, innovation, and performance, Ten is the place where you can make a lasting impact. Click here to find out more about us.

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

Thank you for considering a career with us. Don't miss the opportunity to join our team