Customer Service Representative

Join us for an exciting and dynamic role in the field of radiation safety products

Our customers are professionals in the nuclear and medical sectors, primarily based in Sweden and Norway.

As a Customer Support Representative, you will be the first point of contact for our customers, providing technical support and assistance primarily via email, and occasionally by phone. Your responsibilities will include handling customer inquiries, updating and managing customer data, and resolving issues with accuracy and efficiency.

Our mission is to deliver exceptional customer care and go the extra mile to ensure every customer's satisfaction.

You will be comfortable with phone conversations and crafting personalized responses to customer requests, acting as a trusted advisor and contributing to long-term customer relationships.

What you can expect:

• Be part of a small, collaborative team within an international company.
• Work closely with a full-time Customer Service Representative and an Inside Sales colleague based in Hovås, as well as a backup Customer Service colleague in France.
• Report to the EMEA Customer Service Manager (based in France) and interact regularly with colleagues in Production, Sales, Finance, Technical Support, and IT (in English).

Position Details:

• Part-time (50%)
• Availability required between the 1st and 15th of each month to meet contractual commitments with key customers.
• Opportunities to participate in team activities such as padel and corporate events with the FHS Hovås team.

Responsibilities:

• Support customers with product and service questions via email and telephone calls
• Open new customer accounts and update existing accounts
• Enter orders
• Initiate corrective action, when necessary, to resolve complex customer requests or needs
• Provide assistance and guidance on customer web-portal
• Handle credits and various invoice questions
• Answer shipping questions and other logistics assistance
• Process master data and client lists accurately

Qualifications and skills:

• Excellent customer service skills
• Strong oral and written communication skills
• Experience with multiple IT platforms, proficiency with Email, Excel, Word
• Ability to deal with data that is of a sensitive and confidential nature
• Attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Effective decision-making skills coupled with the ability to problem solve
• Ability to track errors and escalate to other departments
• Fluent in Swedish and English
• Ability to work independently
• Results driven

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

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