Senior WW Spec Seller, Connect, LATAM, AWS

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Senior Worldwide Specialty Seller to drive our Connect partner go-to-market (GTM) strategy for Amazon Connect solutions across Latin America.

Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As a Senior Worldwide Specialty Seller, you will strategically build mind share and adoption of Amazon Connect practices across our strategic existing and new partners in the Latin American market.

You will own and drive GTM strategies for Amazon Connect partners in your assigned LATAM territories. You will be responsible for developing and implementing key programs and initiatives to drive revenue and user adoption, ensuring new customers select AWS as their cloud provider for customer experience solutions via these partners.

You will strategically identify Connect customers and opportunities, build and manage pipeline, lead Connect solution discussions for partners and customers, collaborate with our regional Connect teams to qualify and validate how and when we deliver our services via a regionally specific partner, oversee successful customer implementation of the solution, and own sales cycle and business goals for your territory. By establishing and growing business and technical relationships at senior levels, and managing strategic interactions with these stakeholders, you will drive top line revenue growth and overall end customer adoption and value through partners.

You will work independently with our LATAM partner, go-to-market strategy and business development leaders to develop and implement strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also lead collaboration with cross functional teams in marketing, solutions architecture, and business development to execute a consistent coverage model, go-to-market strategy, and goals for the AWS business in Latin America.

Key job responsibilities

• Drive Customer Obsessed partner business strategies in the LATAM market.
• Develop and implement AWS go-to-market strategies with Connect partners in your assigned LATAM territories.
• Build and maintain strategic relationships with senior partner stakeholders.
• Accelerate customer adoption with partners by developing and executing comprehensive sales and business plans, leading well-developed sales engagements and successful GTM activities.
• Design and implement scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth.
• Create operational planning documents and serve as an Amazon Connect subject matter expert for the LATAM market.
• Ensure customer and partner satisfaction through strategic engagement and relationship management.
• Expect moderate travel throughout Latin America. throughout the US.

About the team

Diverse Experiences

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• Bachelor's degree
• 5+ years of sales or sales management in infrastructure or cloud technology experience
• Experience in a customer-facing role in the contact center or call center technology industry
• Demonstrated success in partner management or channel sales in the LATAM market

• Experience in large complex deal negotiations with a successful track record
• Experience developing customer relationships and influencing key decision-makers
• AWS Certification (Cloud Technologist, Solutions Architect, SysOps Administrator, Developer)
• Ability to engage with senior customer executives (e.g., CIO, CTO), build strategic relationships, and help customers execute on large-scale engagements
• Deep CX background with extensive knowledge of Contact Center, VDI, or Unified Communications business
• Experience managing territory-based sales strategies in Latin America
• Fluency in Spanish and/or Portuguese

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