Junior VIP Specialist

Welcome to KTO Group, where innovation drives excitement in iGaming. Founded in 2018 by Andreas Bardun, we're transforming online gaming with a focus on transparency and player satisfaction.

At , we blend the thrill of sports betting with online casino entertainment, tailored to local markets and powered by our proprietary platform for a seamless, personalized experience.

KTO is a rising leader in LATAM, proudly ranked among Brazil's top 10 iGaming brands. Join us as we set new standards in trust, innovation, and the future of iGaming.

We are looking for a motivated and customer-focused individual to join our VIP team as a Junior VIP Specialist. In this position, you will play a key role in supporting the VIP team by ensuring that our high-value clients receive exceptional service. You will help maintain and grow relationships with VIP customers, assist in managing personalized campaigns, and provide insights to enhance the VIP experience.

• Customer Relationship Management: Assist in maintaining relationships with VIP customers by responding to inquiries and resolving any issues in a timely and professional manner.
• VIP Campaigns & Promotions: Support the VIP team in executing personalized promotions and campaigns tailored to high-value clients. Ensure all communications are delivered on time and aligned with the brand's strategy.
• Reporting & Analysis: Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance. Help identify opportunities to improve VIP engagement and retention.
• Liaison with Other Teams: Work closely with other departments, such as Marketing, CRM, and Customer Support, to ensure VIP customers receive consistent and high-quality service across all touchpoints.
• Account Management: Assist in identifying VIPs, monitor their activity and make sure we are proactively engaging with them to understand their needs and ensure they are receiving the appropriate level of service.
• Event Coordination: Help organize and coordinate VIP events, ensuring a seamless experience for clients. This includes managing invitations, logistics, and follow-up communications.
• Customer Insights: Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.

• Relevant experience in customer relationship management, marketing, or hospitality, preferably in roles involving direct customer interaction or VIP service.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers. Excellent organizational skills and attention to detail are essential.
• Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP clients' needs.
• Capable of handling multiple tasks simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required. Familiarity with CRM tools and data analysis is a plus.
• English at an intermediate level is enough for day-to-day interactions, and any additional languages are a plus.
• A keen interest in the iGaming or entertainment industries is desirable, along with the drive to grow in the VIP management field.

At KTO, diversity isn't just a buzzword – it's our strength. We're all about creating an inclusive environment where everyone feels valued and empowered. Together, we're not just working on projects – we're making a real impact in our communities. Join us in celebrating diversity and driving meaningful change

KTO is licensed for Brazilian sports betting and online gaming under Portaria 2.093/2024, ensuring a secure and regulated environment for our operations.

Participation is prohibited for:

Individuals under 18 (eighteen) years of age;

Public agents with duties directly related to the regulation, control, and supervision of the activity within the federative entity in whose personnel framework they perform their duties;

• Persons who have or may have any influence on the outcome of a real event with a sports theme subject to fixed-odds lottery betting, including:
• Persons holding positions as sports directors, sports coaches, trainers, and members of the technical staff;
• Referees of sports, referee assistants, or equivalents, sports entrepreneurs, agents or representatives of athletes and coaches, coaches or members of the technical staff;
• Members of the administrative or supervisory body of entities responsible for organizing competitions or sporting events;
• Athletes participating in competitions organized by entities within the National Sports System;

Individuals diagnosed with gambling addiction, according to a diagnosis from a qualified mental health professional.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.