Cloud Support Analyst Júnior

2 semanas atrás


Brasil Compass UOL Tempo inteiro
Description

.

Responsibilities
  • Monitorar e sustentar ambientes produtivos;
  • Atender e acompanhar chamados técnicos;
  • Atuar no atendimento a clientes em modelo compartilhado (24x7), tendo escalas nos finais de semana;
  • Identificar gargalos operacionais e propor melhorias contínuas;
  • Analisar e otimizar processos executados pelo time;
  • Automatizar e facilitar demandas recorrentes;
  • Gerar relatórios de acompanhamento e indicadores;
  • Apoiar o time na estabilidade e evolução dos ambientes.
Prerequisites
  • Conhecimento em Python e/ou Shell Script;
  • Conhecimento em containerização (Docker);
  • Conhecimento em Kubernetes;
  • Entendimento de Cloud (AWS e/ou GCP);
  • Conhecimento em Git / GitHub / Bitbucket;
  • Conhecimento em boas práticas de codificação;
  • Facilidade para aprender novas tecnologias;
  • Perfil proativo, com vontade de facilitar demandas recorrentes do time;
  • Capacidade de identificar gargalos operacionais.

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