IT Application Support Analyst
1 dia atrás
Key Responsibilities
- Provide
L1/L2 support
for enterprise applications. - Log, monitor, and document
tickets/incidents
using ITSM tools. - Investigate root causes and coordinate issue resolution with
Operations and Development teams
. - Maintain compliance with
SLAs
and ensure consistent service quality. - Support and troubleshoot
IIS-hosted .NET / C# / SQL applications
and
RESTful services
. - Collaborate effectively in an
international environment
using multiple communication channels.
Required Skills & Knowledge
- Windows Server
and
MS SQL Server
fundamentals. - Familiarity with
ITIL
,
SDLC
, and
product lifecycle methodologies
. - Strong communication and interpersonal skills.
- Ability to collaborate across
technical and business teams
. - Good understanding of
enterprise application support
(up to 2 years' experience). - Preferred:
IIS, ASP.NET, Message Queues, exposure to European clients. - Advanced Eng level
Preferred Qualifications
- Experience troubleshooting
.NET web applications
. - Prior work with
European customers
. - Exposure to
IIS environments
.
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