Process Specialist

Há 5 dias

Nova Lima, Minas Gerais, Brasil Infosys Tempo inteiro
Job Description
Infosys Brazil is looking for professionals with the profile of HR Analyst (Support) to join our team:

Main activities and responsibilities:

- Handling inbound calls from the Latin America contact center, serving as the first point of contact for inquiries related to HR Administration (such as Time and Attendance Management, Employee Data Administration, Leave Management, and Payroll, etc.);
- Managing tickets through the HR Helpdesk platform (such as ServiceNow) within defined SLAs;
- Processing and validating changes in HR systems (such as SuccessFactors), ensuring data accuracy;
- Assisting employees with self-service tools and guiding them through HR processes;
- Resolving discrepancies in collaboration with payroll teams;
- Documenting cases and solutions in detail for audit and compliance purposes;
- Identifying recurring issues and proposing process improvements;
- Ensuring compliance with Latin American labor laws and company policies.

Required Qualifications:

- Experience in HR Administration;
- Experience in HR technical support, managing HR transactions and payroll-related inquiries;
- Experience with HR systems and tools, such as SuccessFactors, ADP, etc., and ticket management platforms, such as ServiceNow;
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook);
- Intermediate Spanish.

Work Model: On-site 3 times per week (at the Nova Lima/MG office)
Schedule: 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM

Additional information:
Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

  • Senior Process Specialist

    2 semanas atrás

    Nova Lima, Minas Gerais, Brasil Infosys Tempo inteiro

    Infosys Brazil is looking for professionals with the profile of HR Analyst (Support) to join our team:Main activities and responsibilities:- Handling inbound calls from the Latin America contact center, serving as the first point of contact for inquiries related to HR Administration (such as Time and Attendance Management, Employee Data Administration,...

  • Senior Process Specialist

    Há 7 dias

    Nova Lima, Brasil Infosys Tempo inteiro

    Job DescriptionInfosys Brazil is looking for professionals with the profile of HR Analyst (Support) to join our team.Main activities and responsibilities:Handling inbound calls from the Latin America contact center, serving as the first point of contact for inquiries related to HR Administration (such as Time and Attendance Management, Employee Data...

  • Global Field Service Specialist

    1 dia atrás

    Nova Lima, Brasil Metso Tempo inteiro

    Be among the first 25 applicants and get AI-powered advice on this job and more exclusive features.Job posting end date: 01/07/2026Who we areMetso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.We improve our customers' energy and water...

  • Global Field Service Specialist

    Há 2 dias

    Nova Lima, Brasil Metso Tempo inteiro

    Be among the first 25 applicants and get AI‑powered advice on this job and more exclusive features. Job posting end date: 01/07/2026 Who we are Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and...

  • Global Product Specialist, Stirred Mills

    1 semana atrás

    Nova Lima, Brasil Metso Tempo inteiro

    Global Product Specialist, Stirred Mills & HPGR 6 days ago Be among the first 25 applicants Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a...

  • Gerente Desenvolvimento Negócios

    2 semanas atrás

    Nova Lima, Brasil Metso Tempo inteiro

    Get AI-powered advice on this job and more exclusive features.Join an industry leader and make a positive change in the sustainable use of the world's natural resources.Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the...

  • Gerente Desenvolvimento Negócios

    2 semanas atrás

    Nova Lima, Brasil Metso Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around...

  • Early Careers

    2 semanas atrás

    Nova Nazaré, Brasil Schlumberger Tempo inteiro

    Join the frontier of energy innovation. In a range of career paths, you'll gain real experience on-site while using your expertise to deliver leading tech solutions. As a Field Engineer, you will be involved in every part of our business. From acquiring essential data to planning long-term well development, you will organize, run, and report operations in...

  • [Job - 25306] Mid-Level Drupal Developer, Brazil

    4 semanas atrás

    Nova, Brasil Ciandt Tempo inteiro

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 7.400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Your Mission: Collaborate with leaders, peers, and other developers in enhancing...

  • [Job-25630] Content Manager

    3 semanas atrás

    Nova, Brasil Ciandt Tempo inteiro

    Overview We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 7.400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Key Responsibilities Content Strategy Development: Collaborate with...

  • [Job - 26699] Senior Data Engineer, Brazil

    Há 5 dias

    Nova, Brasil Ciandt Tempo inteiro

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Hey everyone! This is Thai Viapiana from CI&T's Talent Attraction Team :) At CI&T,...