Global Field Service Specialist

Be among the first 25 applicants and get AI‑powered advice on this job and more exclusive features. Job posting end date: 01/07/2026 Who we are Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Introduction to the Role The Global Field Service Specialist – HPGR is a technical specialist position in the Global field service group primarily tasked with supporting the Grinding PL equipment for both Capital Plant and Services. The role provides advisory services to Metso customers, Metso labour, and third‑party contractors on existing or newly acquired equipment and components. It requires working with other people, making quick, accurate decisions relative to problem solution & liability. Due to extensive operational travel requirements, candidates located in North & Central America, South America, Europe, Central Asia, Africa or Asia‑Pacific are encouraged to apply. Main Responsibilities Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, Metso and customer policies/procedures/rules/regulations, specific instructions, etc. Provide advisory service during installation, checkout, start‑up, and commissioning to ensure safety and proper equipment and system erection by customer, customer’s sub‑contractor, Metso labour and/or Metso sub‑contractor is in accordance with contract designs and drawing requirements. Coordinate field activity with the customer, customer’s sub‑contractor, Metso labour and/or Metso sub‑contractor to maintain the specified schedule. Make mechanical and process measurements and collect historical data on the equipment operation. When appropriate, make recommendations to improve operational methods and/or efficiency. Troubleshoot mechanical problems and advise on corrective action and repairs. Keep the Project Manager, Field Service Manager and Engineering team up to date daily as necessary on‑site progress, problems & delays. Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors. Write, and timely submit, accurate, detailed technical reports of completed projects for submission to the customer and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log. Submit internal daily construction reports covering activity at the jobsite. Document all job delays and their cause and ensure client comprehends and signs the documentation. Communications with the client to ensure satisfaction with job progress and quality. Insure client issues proper documentation for extra work and changes. Ensure client signs time verification sheets for Metso and Metso subcontractor personnel prior to leaving site. Ensure sub‑contractors verify problems and provide proposals for re‑work and extra work. Perform training of the client’s personnel in mechanical and/or electrical maintenance of the equipment. Assist in the marketing of field service, retrofits, and spare parts. Timely submission of accurate expense reports according to Metso travel policies and procedures. Work in liaison with the various technical support staff within the Metso organization. Recommend operating and maintenance procedures to insure proper function of equipment. Train customer staff in proper methods to operate, maintain and repair the equipment. Visit customers with the sales force to develop and grow service business opportunities. When appropriate, deliver technical seminars to plant personnel in safely performing maintenance, repairs, and upgrade work. Train other Metso Field Service Engineers and Field Service Technicians in the safe and proper methods and procedures to maintain and repair Metso equipment. Performs other duties as assigned by the Field Service Manager and/or General Manager of Field Service. Essential Qualifications & Skills Associate degree, diploma or similar in the field of engineering or with relevant field experience of 5 years plus in millwright certification, automation, instrumentation, process, electrical or welding background etc. 3 years+ experience in sitework. Installation and Mechanical Commissioning of HPGR Grinding Equipment. Ability to obtain international driver’s licence. Valid passport. Excellent problem‑solving skills. Excellent negotiation and persuasive skills. Excellent communication and interpersonal skills. Excellent written & verbal English skills are essential. Desirable Previous experience in HPGR equipment and systems. Strong mechanical knowledge of associated pyro processes and procedures. What’s in it for you Extensive learning opportunities – internal mobility, mentoring, education assistance. Wellbeing and safety – occupational healthcare, benefits plan, healthy living rewards. Annual bonus – global incentive programmes. Hybrid working possibilities. Worldwide support – network of peers. A thriving inclusive culture. Safety as a top priority. Competitive base salary and annual incentive programme. Additional annual leave benefit. Gender neutral parental leave – 18 weeks paid in full. Paid volunteer leave. Comprehensive medical benefits including discounted private health insurance. Novated lease benefits. Various leisure benefits. How to apply Want to rise above the possible with us? Click ‘Apply now’ to leave your application. Equal Opportunity Statement Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, colour, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Company information Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17 000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. #J-18808-Ljbffr