Business Analyst, Brazil

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking a detail-oriented and solutions-driven Mortgage Servicing Business Analyst to join our Product team within the Servicing Product branch. This role plays a key part in shaping product strategy, driving operational efficiency, and enhancing servicing capabilities across the organization.

The Business Analyst will work closely with the Director of Product to support all servicing-related product initiatives excluding Document Management, Vendor-to-Vendor integrations, and Middleware, which are handled by dedicated product verticals.

The ideal candidate brings hands-on servicing experience and a strong understanding of servicing platforms including LoanServ (Sagent), Aspen Grove for BPM workflows, Salesforce for call center operations, Domo reporting, and Snowflake as our enterprise data warehouse.

Key responsibilities

Business & Product Analysis

Partner with Servicing Operations, Compliance, IT, and other product teams to gather and validate business requirements.

Translate servicing needs into detailed user stories, acceptance criteria, business rules, and workflow diagrams.

Analyze existing servicing processes and recommend product enhancements aligned with business goals.

Provide servicing subject matter expertise to guide prioritization for the Director of Product and support backlog planning.

Participate in Agile ceremonies including sprint planning, backlog refinement, and release readiness.

Create UAT test plans, execute test cases, track defects, and validate production releases.

Work with technical teams to ensure servicing requirements are fully understood and implemented correctly.

Identify servicing pain points and propose product and process improvements to drive operational efficiency and compliance.

Cross-Functional Collaboration

Collaborate on enterprise initiatives including digital servicing, call center modernization, and automation strategies.

Facilitate discovery sessions, user interviews, and cross-departmental workshops.

Document product updates, release notes, and user training materials when needed.

Maintain strong communication with both technical and non-technical stakeholders across the organization.

Requirements

Strong experience in mortgage servicing, servicing operations, or servicing product/technology.

Strong understanding of servicing regulations, guidelines (Fannie Mae, Freddie Mac, FHA, VA), and compliance requirements.

Hands-on experience with servicing systems, ideally including:

LoanServ (Sagent)

Data warehouse tools

Proven ability to gather and document business requirements, workflows, and user stories.

Strong analytical and problem-solving skills with experience working with large data sets.

Ability to perform functional testing, defect tracking, and cross-team validation.

Our benefits:

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
• Profit Sharing and Results Participation (PLR);
• Life insurance
• Continuous learning platform (CI&T University);
• Discount club
• Free online platform dedicated to physical, mental, and overall well-being
• Pregnancy and responsible parenting course
• Partnerships with online learning platforms
• Language learning platform

And many more

More details about our benefits here:

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.