Senior People Partner

Who are we?

We are a fintech company that builds a SaaS platform for home service professionals (e.g. plumbers, electricians, and other Pros). Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more.

We support over 45,000 businesses and have a dedicated team of over 1,700 ambitious, mission-driven employees across the US and around the globe. Most of our engineering team members are based in Brazil and Poland , with significant divisions also in Mexico and United States   Our teams build an application that improves users' lives (70k users, 4.6 rates at App Store) - Learn more about the HCP product. 

Role Overview:
As a Senior Partner on the People team, you support the growth of our teams and company by acting as a trusted advisor to managers, driving hiring efforts, and using people data to inform impactful People strategies. You help them navigate day-to-day people matters—from coaching through performance conversations to supporting team dynamics. You bring a thoughtful, solutions-oriented mindset to everyday challenges and act as a sounding board for people-related decisions.
You also play a key role in Talent Acquisition by leading or contributing to hiring projects, interview processes, and cross-functional recruiting efforts. You directly impact ensuring we hire the right people at the right time. You're energized by the opportunity to support the growth of both our teams and our company. Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

This role is offered on a B2B basis, which requires tax residency in Brazil and an active registered business entity.

We also offer:

• Paid time off
• Flexible work hours
• 100% remote work 
• A culture built on innovation that values big ideas
• Newest MacBook + Setup Fee ($500)

What you do each day:

• Work across the full talent lifecycle - from sourcing, through selection, onboarding, to growth and performance
• Contribute to hiring efforts, including intake conversations, interview planning, and candidate debriefs
• Participate in interviews or hiring decisions to support effective, inclusive hiring practices
• Support team transitions, onboarding, and offboarding processes
• Partner with people managers to support team performance, communication, and collaboration
• Use people data and team insights to identify trends, support decision-making, and shape People programs
• Provide guidance through team member relations matters, coaching managers through next steps, development opportunities, and manager effectiveness
• Help maintain consistency and compliance with People policies and practices
• Document and track key team member relations cases and conversations
• Provide support for internal employer branding efforts (e.g., help organize internal company communications, coordinate internal online events or team meetups, and wellbeing and development initiatives)
• Identify and run people programs and initiatives that impact supported teams

Qualifications:

• 5+ years of experience in a People Partner, HR Business Partner, or related generalist role in the IT industry
• Familiarity with team member relations, performance management
• Experience working closely with people managers to support day-to-day needs
• 3+ years of experience in talent acquisition or recruitment
• Strong understanding of full-cycle recruitment and talent sourcing techniques
• Experience with applicant tracking systems (ATS) and recruitment metrics
• Bachelor's degree or equivalent work experience required
• Interest and experience in how AI can support HR practices
• Fluency in English and Portuguese

What will help you succeed in this role:

• Business mindset with the ability to prioritize based on business impact
• Experience in large organizations and exposure to HR processes that scale to hundreds or thousands of team members
• Ability to build trust with managers and teammates quickly
• Strong communication and listening skills
• Comfortable handling sensitive conversations with professionalism and care
• Ability to analyze data, draw insights, and understand basic statistics
• Ability to design, implement, and improve HR processes
• Experience in an engineering organization or familiarity with IT contexts
• Flexible and calm under pressure
• Naturally curious, always seeking context and better ways to support the team

Sounds interesting? We're waiting for your resume

It is open to candidates inside Brazil. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. #LI-remote