Collections Specialist

Responsibilities
Team Introduction:

The Credit and Collections team at ByteDance LATAM, based in Brazil, is responsible for managing the region's credit risk exposure, ensuring timely cash collections, and maintaining a healthy accounts receivable portfolio. The team supports business growth by assessing customer creditworthiness, setting appropriate credit limits, and implementing collection strategies aligned with company policies and local market conditions. We work closely with cross-functional teams to identify and mitigate financial risks, improve cash flow, and strengthen internal controls related to billing, payments, and receivables management. Through proactive analysis and collaboration, we help sustain a strong control environment and ensure operational excellence across the region.

Hybrid Work Model: We are back to the office with a hybrid work model, with employees working in the office three days per week.

Position Summary:

We are seeking a stellar Collections Specialist to join our Sao Paulo office. In this role, you will handle AR related activities and improve debt collection processes in the LATAM region, among other responsibilities.

Responsibilities:

• Drive cash collections for customers across LATAM by managing the entire collection cycle — from invoice issuance to payment receipt.

• Engage directly with customers (via email, phone, video calls, visits) to secure timely payments and resolve open items, disputes, or deductions.

• Partner with Sales, Billing, Operations and Legal teams to ensure accurate invoicing, resolve discrepancies, and maintain a positive client experience.

• Monitor and analyze AR aging reports, identify high-risk accounts, and implement proactive collection strategies.

• Track and report regional risks and overdue metrics, ensuring performance aligns with corporate targets.

• Manage escalations and propose payment plans or credit holds when necessary.

• Support cash collections escalations and suspension confirmation from external vendors.

• Ensure compliance with local tax and invoicing regulations (e.g., Nota Fiscal, SAT, etc.) across LATAM markets.

• Other collection related tasks, such as internal team meetings, cross-functional collaboration.

• Contribute to process automation and system improvements (collection tool).

• Collaborate with global teams to standardize and enhance best practices in credit and collections.

Qualifications
Minimum Qualifications:

• Bachelor's degree in finance, Accounting, Business Administration, or related field.

• 3–5 years of experience in Accounts Receivable, Credit, or Cash Collections in a multinational environment.

• High written proficiency in English and Portuguese is required for documentation and system use. Intermediate written proficiency in Spanish is required to communicate with customers based in Spanish-speaking markets.

• Strong understanding of LATAM billing, tax, and payment processes (including local documentation and compliance requirements).

• Proven ability to manage a high volume of accounts and meet collection targets.

• Excellent negotiation, communication, and interpersonal skills.

• Proficiency with Excel/Google Sheets for reporting and analysis.

Preferred Qualifications:

• Strong analytical mindset and problem-solving skills.

• Customer-centric approach with professionalism under pressure.

• Self-starter with high ownership and accountability.

• Comfortable working in a fast-paced, evolving business environment.

• Experience in media, tech, or digital industries is a plus.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ​