IT Systems Engineer

Be the energy behind change. Join ABL Group.
ABL Group
is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally.

Working as a core member of our IT infrastructure team, you will provide 3rd line technical support. Working closely with our Service Desk and Infrastructure teams, you will be responsible for maintaining and managing our IT infrastructure to ensure that our colleagues have access to efficient and best-in-class IT services. You will also contribute to the development and evolution of ABL Group's IT posture. This position will support ABL Group staff across all of our regions where we operate.

What will you be doing?

• Proactively maintain our Azure Cloud Infrastructure platform.
• Monitor and maintain our backup and restore procedures and ensure they are in line with our policy.
• Monitor escalated incidents to ensure SLAs are met.
• Identify problems and trends to proactively prevent future incidents.
• Diagnose and troubleshoot technical issues, including account setup, user desktops / laptops, system, and network configuration, both remote and local.
• Promote collaboration within the team and ensure service desk procedures are followed.
• Provide continual coaching & mentoring of technical and customer service skills.
• Research and identify solutions to software and hardware issues.
• Install, configure, and support Windows operating system and Microsoft Office applications.
• Ask internal customers targeted questions to quickly understand the root of the problem.
• Provide technical and training to internal customer upon setup completion.
• Maintain and use the company IT ServiceDesk logging system, ensuring all calls are up to date and prioritised accordingly so that SLAs are met.
• Talk staff through a series of actions, either via phone, email or chat, until they've solved a technical issue.
• Own critical problems and ensure handovers are in place to ensure continuity of work across regions.
• Lead or support all prioritised project work in collaboration with other team members across the Group.
• Assist in ensuring that the documentation of IT Services is accurate and maintained regularly.
• Maintain confidentiality of company data and systems.

What are we looking for?
Skills
Ideally, you will be an experience IT Systems Engineer who has worked in a similar role previously. You should have a background of working on the design of technical solutions and evaluating and implementing IT services, such as on-premise infrastructure. More specifically, we are looking for the following technical skills:

• ITIL Foundation (v3 or 4).
• Advanced Desktop and Server support skills with Azure Cloud.
• Active Directory / Windows 10 / Office 365 / SharePoint / MS Teams experience.
• Experienced in on-prem to cloud application management.
• Expertise in global on-premises or cloud networking and security device management and configuration including, but not limited to, telephony, LAN/WAN (MPLS, SDWAN, etc) firewall management, etc.
• Expert level technical experience in Azure Cloud, through design, implementation, and ongoing management.
• Expert level understanding of Data Management principles and Azure storage solutions.
• Knowledge of software design principles, languages, and architecture models.
• Fluent in English.

Further Information
This position will be based at our office in Rio de Janeiro.
You must have the right to live and work in Brazil.
Occasional travel to some ABL Group offices might be required.
You can learn more about our team and what we do here: https://abl-
Please ensure that your application is written in English.
Our Commitment To D&I
At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn't match every requirement, we encourage you to apply—your unique perspective could be just what we need.