Support Analyst L2

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Our lives are dynamic and ever-changing, and so are our career goals. We meet you where you are and support you in your next step with us, so that you can develop in the best possible way. 

As a Support Analyst L2, you will troubleshoot operational issues with the Warehouse Management System (WMS), manage configurations, support cloud solutions, monitor SQL performance, and maintain documentation. You bring expertise with Oracle WebLogic Server, Oracle Databases, cloud services, Linux systems, supply chain technologies, and various hardware/software tools used in warehouse and distribution operations.

• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
• Quantify issues and provide supporting data if issues are escalated to the ERP Vendor.
• Manage the WMS environments and migration of configurations between environments.
• Support the operation and continuous improvement of the monitoring of our cloud solutions.
• SQL performance monitoring, index, and query tuning.
• Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles.

• BS/BA in Computer Science, MIS, or equivalent; 5+ years of technical customer support experience.
• 3+ years of experience with SQL/Oracle.
• Hands-on experience with Linux systems.
• Advantage: Experience in software development.
• Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud).
• Advantage: Experience with supply chain, distribution, and interface technologies.

Workhours will be from 10:00 AM to 7:48 PM

Why join us?   

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.  

We believe the future is better when supply chains work better. 

We are an equal-opportunity employer and committed to inclusion in the workplace.  

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual's unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.  

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at  
 
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.