Director, Customer Success Management

1 semana atrás

São Paulo, São Paulo, Brasil griddable Tempo inteiro R$90.000 - R$120.000 por ano

Description
Position Description
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers.

Responsibilities

  • Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers
  • May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)
  • Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature
  • Single point of customer accountability building and maintaining strong, trusted relationships
  • Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Preferred Qualifications And Skills

  • Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
  • Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
  • Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
  • Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
  • Ability to facilitate difficult discussions and be adept at handling objections
  • Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • Director, Customer Success Management

    1 semana atrás

    São Paulo, São Paulo, Brasil Salesforce Tempo inteiro R$120.000 - R$240.000 por ano

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Sr. Manager, Customer Success Account Management

    Há 5 dias

    São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$120.000 - R$240.000 por ano

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Customer Success Account Mgmt

    1 semana atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro R$90.000 - R$120.000 por ano

    As a Customer Success Account Manager (CSAM) at Microsoft in Finance industry, you will be the strategic orchestrator of customer success, responsible for driving business outcomes, cloud adoption, and customer health across Microsoft's commercial cloud portfolio. You will lead engagements that deliver measurable value, build trusted relationships, and...

  • Customer Success Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil RELEX Solutions Tempo inteiro R$60.000 - R$120.000 por ano

    We are now looking for a full-time Customer Success Manager – US LATAM to join our RELEX family in the US You'll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated...

  • AI Specialist, Customer Success

    Há 7 dias

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro R$60.000 - R$120.000 por ano

    Job DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...

  • Director, Account Management

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil MEDIAGENIX NG Tempo inteiro US$104.000 - US$130.878 por ano

    When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Mediagenix is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of...

  • Head de Customer Success

    Há 5 dias

    São Paulo, São Paulo, Brasil TotalPass Tempo inteiro R$80.000 - R$120.000 por ano

    Atividades:Definir e implementar a estratégia de Customer Success alinhada aos objetivos da empresa;Liderar, treinar e desenvolver o time de Customer Success, promovendo uma cultura centrada no cliente;Monitorar métricas-chave como NPS, churn rate, expansion revenue, adoption rate e health score;Criar e otimizar jornadas do cliente, desde onboarding até...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil UiPath Tempo inteiro

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil UiPath Tempo inteiro R$60.000 - R$120.000 por ano

    Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...