Senior Cloud Network Engineer

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a Wireless Subject Matter Expert to engineer, troubleshoot and optimize our high-density Wi-Fi infrastructure. The successful candidate will be a subject matter expert, capable of troubleshooting intricate network issues, leading project implementations.

This position is an individual contributor role reporting to the Senior Manager, Network Engineering and Collaboration Platform.

Responsibility

• Lead the design and implementation of advanced network security solutions, including firewalls, intrusion detection/prevention systems, and data loss prevention within cloud and on-premises environments
• Develop and enforce network security policies, standards, and best practices to ensure compliance and mitigate risks
• Provide expert-level troubleshooting and resolution for complex network and security incidents, participating in on-call rotations as a senior escalation point
• Drive automation initiatives for network provisioning, security configuration, and incident response, leveraging scripting and infrastructure-as-code tools
• Collaborate with InfoSec and other IT teams to integrate network security solutions and ensure a unified security strategy
• Be responsible for the design, implementation, and maintenance of Docusign's enterprise network infrastructure, with a strong emphasis on workplace technology and ZTNA transformation
• Exhibit a customer-centric approach to requests and responses, collaborate with other members for practical and scalable solutions to problems
• Automate where possible, implement and improve processes where necessary
• Design and provide operational and infrastructural requirements that promote uptime, speed and security on a global scale

Job Designation

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of experience in designing, implementing, and managing global enterprise network environments.
• Experience with complex network infrastructures, with a strong emphasis on wireless technologies (e.g., Wi-Fi 6, controllers, access points) and wired networks
• Experience with routed and routing protocols (STP, IP, BGP, OSPF, EIGRP, etc)
• Experience with enterprise wired and wireless solutions (Cisco switching and routing, Juniper Mist WLAN, Palo Alto Networks, Zscalar)
• Experience in network security, scalability, observability and application delivery
• Experience with a major cloud provider (AWS is preferred)
• Experience with networking principles, AWS/Azure, scripting in Python, and cybersecurity best practices, particularly with Palo Alto Networks and Zscaler security solutions
• 6+ years of experience with systems or software engineering, operating systems, networking concepts and infrastructure security
• Experience using configuration management tools at scale such as Ansible or Puppet
• Experience with building digital experience for improving infrastructure reliability
• Bachelor's in computer science or relevant experience

Preferred

• Master's degree in Computer Science or relevant experience
• Advanced knowledge of system administration, Linux TCP/IP
• Self starter with ability to effectively prioritize and execute projects without much direction/supervision
• Network and security professional level certifications (CCNP, JNCIE, PCNSE)

Life at Docusign

Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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