Parking Supervisor

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounted onsite daycare
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

Oversee and coordinate all mountain parking operations. Hire and manage parking attendants. Develop the training for parking department staff, including guest service and safety training. Responsible for establishing and maintaining efficient traffic flows to maximize parking.

Essential Functions/Major Responsibilities

• Maintain a functioning parking structure throughout the day in Mt. Bachelor parking areas.
• Prepare parking areas for guest arrival using traffic cones, rope lines, movable signage, and other methods as needed.
• Manage and train staff to perform work safely.
• Manage the department to meet budget goals.
• Manage labor through scheduling, daily monitoring, and Workday. Communicate variations to the Manager.
• Coach and evaluate staff.
• Provide staff with the tools and training to deliver exceptional guest service.
• Assist guests with vehicle issues, including lockouts, tows, and jumpstarts, safely and responsibly.
• Responsible for maintenance and placement of signage that allows Mt. Bachelor parking operation to function efficiently and safely, and in accordance with D.M.V. laws and U.S. Forest Service rules.
• Patrol for vehicles parked in restricted areas and issue warnings, tickets, or, if necessary, place the boot on the vehicle.

Secondary Function

• Remove snow from emergency exits around lodges and other areas.
• Monitor snowfall areas on parking-lot-adjacent sides of buildings and mitigate or block off as needed.
• Oversee paid parking areas. Ensure the Parking Attendant has a working tablet to check in paid parking guests.
• Writing citations.
• Booting vehicles.
• Picking up trash in parking lots.
• Stock supplies in the Dog Park area and remove waste as needed.
• Scheduling of parking attendants and timekeeping.
• Assisting guests with jump starts, performing lockout services, and other duties as assigned
• Replenish cinders, spread as needed to promote safe walking areas.
• Drive parking truck(s) as needed on Mt. Bachelor property and up/down to Bend to keep work schedule and supervise/execute parking lot operations.
• Conduct Employee Safety Trainings.
• After completing training, assist with snow removal using heavy equipment.

Job Scope

The Supervisor works early mornings through late afternoons, with possible midday ski/ride breaks occasionally. Reports to the Manager of Base Operations for all aspects of proper operation of the parking department in supporting the mission and goals of Mt. Bachelor.

Supervisory Responsibilities

• Number of employees supervised: Up to 40
• Positions Supervised: Parking Attendants
• Scheduling and assigning work: Yes
• Training: Yes
• Disciplinary Actions: Yes
• Performance Reviews: Yes
• Hiring/Termination: Yes

Interpersonal Contacts

First contact with guests as they arrive at Mt. Bachelor. The supervisor has interactions with other parking attendants, snow removal, public safety, vehicle maintenance, and Mt. Dispatch. The Parking Supervisor should possess the ability to relate to and communicate with the managers and staff employed within these departments.

Specific Job Skills

• License/Certifications: Current and valid Driver's License required. ATV Certificate.
• Technical: Computer skills (Word, Excel) required.
• Physical Capabilities: This is an outside position that requires good physical condition and the ability to be on your feet for long periods of time in all weather conditions.
• Additional: Must have excellent guest service skills.

Education/Related Experience

• Minimum Education: High School or equivalent required.
• Minimum time in related position: 1 year of resort experience preferred.

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.

• In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range: $22.31/hr

Minimum Age Requirement: 18+

Come Work Where You Play

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.