SAP Specialist

Há 4 dias

São Paulo, São Paulo, Brasil ADM Tempo inteiro R$80.000 - R$120.000 por ano

Job Overview

The
SAP/SuccessFactors Specialist
will be part of ADM's
Service Delivery Organization
, responsible for ensuring high system availability and reliable operations across all ADM systems.

In this role, you will analyze and resolve user tickets, collaborate with internal teams and third-party providers, and ensure timely resolution within defined
Operational and Service Level Agreements (SLAs)
.

You will also partner with architects, developers, and testers to design and deliver small enhancements aligned with the global template, following approval from the Solution Delivery Organization.

Key Responsibilities

  • Provide deep functional and technical expertise in the respective process area, with solid understanding of key integration points across modules and technical components.
  • Take full ownership of support tickets within your process area; collaborate with integration, development, and external support teams to ensure timely resolution within SLA limits.
  • Maintain integrity of the
    global and regional templates
    designed by Solution Delivery teams while resolving incidents.
  • Conduct thorough testing — including regression testing — before final user validation and release.
  • Adhere to ADM IT processes and
    Service Management
    standards, ensuring accurate and up-to-date ticket documentation.
  • Design and configure minor system enhancements, following ADM's configuration and naming standards, and document functional design specifications.
  • Support audit and compliance requests by providing accurate and timely technical inputs.
  • Ensure all activities comply with
    regulatory, security, and ADM policy requirements
    .
  • Partner with global process and system experts to identify and implement continuous improvement opportunities in business processes.

Job Requirements

  • Experience in one or more
    SAP/SuccessFactors modules
    ; experience with
    S/4HANA
    strongly preferred.
  • Functional knowledge in HR processes such as
    Employee/Personnel Administration, Payroll, Organization Management, Talent, Compensation, Benefits, Time & Attendance, and Learning Management
    ; experience in
    HCM or SuccessFactors
    required.
  • Experience with integration between
    SAP HCM/SuccessFactors and S/4HANA
    ; integration with external payroll or learning systems is a strong plus.
  • Understanding of
    SAP/SuccessFactors localizations
    supporting global HR deployments.
  • Proven experience in a
    support analyst
    role within a medium or large organization.
  • Experience providing
    24x7 global support
    in multicultural, distributed teams.
  • Previous experience
    leading a team of support analysts
    is highly preferred.
  • Exposure to
    full lifecycle SAP implementations
    and
    agile methodologies
    is an advantage.
  • Strong analytical, organizational, and communication skills, with ability to convey complex information clearly to both technical and non-technical audiences.
  • Ability to work effectively in a
    fast-paced, dynamic, and global environment
    , managing changing priorities with flexibility and professionalism.
  • Strong collaboration, conflict resolution, and problem-solving skills.
  • Willingness to work occasional weekends, holidays, or different shifts as required to meet SLA commitments.
  • Availability to travel occasionally (domestic and international).
  • Bachelor's degree
    in Information Systems, Business, or a related field.
  • Fluency in English
    is mandatory;
    Spanish
    is desirable

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