IT Systems Administrator

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

We are seeking a highly skilled IT Systems Administrator with expertise in supporting IT infrastructure within the telecom industry. This role involves managing and optimizing enterprise IT systems, ensuring their reliability, security, and efficiency to meet the operational needs of a telecom-focused organization. The ideal candidate will collaborate with various teams to maintain seamless IT operations, resolve technical issues, and support the unique requirements of telecom services.

Key Responsibilities:

• Administer and maintain IT systems and infrastructure, including servers, storage, and cloud platforms, to support telecom operations.

• Ensure the performance, security, and availability of enterprise IT systems tailored to the telecom industry's needs.

• Collaborate with internal teams to support telecom-specific applications and integrations.

• Manage user accounts, access permissions, and IT resources across various systems.

• Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime.

• Implement and manage data backup, recovery, and disaster recovery solutions.

• Ensure compliance with telecom industry standards, data protection regulations, and company policies.

• Create and maintain documentation for system configurations, processes, and troubleshooting guides.

• Provide technical support to end users, ensuring effective communication and resolution of IT-related concerns.

• Research and recommend technology upgrades or enhancements to optimize IT operations.

• Stay updated on the latest IT trends and practices relevant to the telecom sector.

• Follow SOC2 protocols to ensure the company's compliance with industry standards for security and data privacy.

• Handle other duties as assigned by management, contributing to the team's success and business objectives.

• Must learn proprietary applications.

Qualifications:

• Must have good English proficiency, both written and verbal.
• Bachelor's degree in Information Technology, Telecommunications, or a related field; or equivalent work experience.
• Proven experience as an IT Systems Administrator, preferably in a telecom-focused organization.
• Strong understanding of IT infrastructure, including servers, storage systems, and cloud environments.
• Proficiency in managing enterprise software, operating systems (Windows/Linux), and IT tools.
• Knowledge of telecom industry applications and requirements is a significant advantage.
• Excellent problem-solving and analytical skills with a proactive approach to system management.
  • Strong interpersonal and communication skills for collaborating with teams and supporting users.
• Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.
• Relevant certifications such as ITIL, CompTIA Server+, or Microsoft Certified: Azure Administrator are advantageous.
• Ability to multitask and prioritize in a fast-paced, remote working environment.

You must live in El Salvador or in other LATAM countries outside of the US.

Working Conditions:

This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.