Client Operations Manager
1 semana atrás
Company:Elite Virtual Assistance (EVA)Location:Brazil (Remote)Compensation:$2,000–$3,000 USD/month (based on experience)About EVAElite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution.We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.We are hiring aClient Operations Managerto take ownership of client execution—someone who can translate client objectives into playbooks, manage day-to-day performance, and proactively surface insights through reporting.This is anexecution-first role, not a sales role.The RoleAs a Client Operations Manager, you will be responsible forowning the success of assigned client accounts from an operational standpoint.Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.You will work closely with:ClientsInternal leadershipOverseas team members assigned to each accountThis role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.Key ResponsibilitiesClient Execution & OwnershipLearn each client's business, goals, and workflows in detailParticipate in training alongside our team to fully understand client processesBuild and maintainclear playbooksfor each accountEnsure execution aligns with agreed client objectivesTeam Performance ManagementMonitor staff performance, attendance, and task completionIdentify issues early (tardiness, quality issues, missed KPIs) and address them proactivelyWork with internal leadership to course-correct when neededReporting & DataGather operational data across accountsCreateclear, structured reports(daily / weekly / monthly as required)Client CommunicationMaintainfrequent, proactive communicationwith clientsLead client-facing conversations with confidence and clarityEnsure you fully understand evolving client needsAnticipate issues before clients raise themRequirementsExperience & EducationBachelor's degree requiredPrioraccount management, client success, or operations management experienceExperience managing teams and/or service delivery is strongly preferredCommunication & Language SkillsHigh-level English proficiency is requiredMust be comfortable conducting client-facing meetings, written communication, and reporting entirely in EnglishAbility to communicate clearly, professionally, and confidently with U.S.-based clientsStrong written English skills for reporting, documentation, and internal updatesCore SkillsExceptional organization and task management skills.(You should have a personal system for tracking work and preventing missed tasks.)Strong written and verbal communication skillsComfortable with technology, reporting tools, CRMs, spreadsheets, and dashboardsAbility to assess performance and translate data into actionable insightsMindset & Work StyleProactive, not reactiveDetail-oriented without losing sight of the bigger pictureComfortable being accountable for outcomesAble to operate independently while keeping leadership fully informedCompensation & GrowthCompensation Range:$2,000–$3,000 USD per month, commensurate with experience and demonstrated capabilityThis position offerslong-term growth opportunitiesfor high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.
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