Information Technology Manager

OverviewManagers of Information Technology, Ledn is interested in hearing from youLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Ledn is building, innovating and revolutionizing financial services.This role is for a full-time Manager of IT within the Cybersecurity/IT Engineering team.This description includes what the role does, the environment, and what Ledn expects from the right candidate.The Opportunity / What You Will DoJoin the Cybersecurity/IT Engineering team as a full-time Manager of IT.Support end users, manage endpoints, automate identity and access management, and administer cloud-based IT systems and tools.Design, implement, and manage a growing corporate cloud-first infrastructure and networks; collaborate with Cybersecurity/IT peers and stakeholder teams (Customer Success, Marketing, Engineering, HR).Be a highly motivated, dependable technologist in a fast-moving, execution-oriented environment; communicate effectively and learn quickly.Own the customer-facing support experience for employees via tools such as Slack and Jira; troubleshoot, document, and automate processes.Procure and deliver technology equipment; lead tech onboarding for new employees and tech retrieval for departing employees.Design, test, build, and document programs, policies, and tools; contribute improvements to existing knowledge with your experience.Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.) and manage Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.).Own and improve IDP and SSO integrations (GSuite, Okta, etc.); detail solutions and craft help articles; automate busy work.Manage, respond to, and fix critical incidents; prioritize help desk tickets; work on projects over sprints with Jira and agile methodologies.Set and pursue objectives and key results aligned to team and company goals.What You Will Bring to Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite).Ability to create automations using bash, zsh, Python, etc.; familiarity with open-source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Ability to integrate SSO into Okta and create workflows in Okta; strong API integration experience across systems.Experience providing remote support across multiple countries/time zones; familiarity with hardware shipping/receiving and customs.Excellent communication skills across all media; clear writing for tickets, email, and Slack.Clear, concise, and culturally sensitive communication; a customer-focused, service-oriented mindset.Strong security awareness (including PGP), networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing/switching), and methodical OSI-model troubleshooting.Ability to self-manage, scope projects, and coordinate across multiple teams.Strong organizational and task-management skills are critical.Ability to navigate ambiguity and make informed decisions with incomplete data.Nice to HavesSome familiarity with AWS; GAM and command-line tools experience; Jamf certifications, Okta certifications, Google Workspace certifications.Culture & Leadership FitWe seek a leader who thrives in startup/tech environments, with a builder mindset to create, iterate, and scale IT practices; collaborative with empathy and clarity; integrity and accountability, especially for confidential information.Experience working in a remote environment; adaptable and resilient in a high-growth, fast-paced setting.What We ProvideComprehensive total rewards package, remote-first with up to 180 days remote work opportunity, worldwide where allowed.Competitive PTO; ownership in the company through equity; purpose-driven work.Commitment to inclusivity, diversity, and equal opportunity employment; accommodation requests available via email.About Our EnvironmentLedn is a globally distributed team with a remote-first policy; due to high application volume, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and our assessment may include review of publicly available social media relevant to the role.No agencies or recruiters, and no unsolicited resumes accepted.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at Ledn by 2xSoftware Engineer/Engineering Manager - Container and Virtualisation Infrastructure; Project Manager - Ubuntu Embedded Systems.We're unlocking community knowledge in a new way with AI-assisted insights.#J-*****-Ljbffr