Manager, Site Payments

Get AI-powered advice on this job and more exclusive features.At Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at FunctionR&D OperationsJob Sub FunctionClinical Trial Project ManagementJob CategoryPeople LeaderAll Job Posting Locations:Bogotá, Distrito Capital, Colombia, Buenos Aires, Argentina, Mexico City, Mexico, São Paulo, BrazilJob DescriptionOur expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
Visionaries like you work on teams that save lives by developing the medicines of tomorrow.Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.Learn more at note that this role is available across multiple countries : Mexico City, Mexico; Bogota, Colombia; Sao Paulo, Brasil; Buenos Aires, Argentina.PurposeThe Manager, Site Payments is responsible for ensuring execution of the end-to-end clinical site payments process for an assigned country or region.
The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.You Will Be Responsible ForProcessOversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelinesWork as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processesMonitor and analyze payment metrics, identifying opportunities for process improvements and efficienciesDevelop and implement training programs and SOPs for the payments teamCollaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)Assist with complex issue resolution and/or provide guidance related to site paymentsManage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolutionReview and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigationTechnologyProficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, eMarketplace, etc.)PeopleManage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasksProvide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated teamFoster a positive team environment, encouraging collaboration, open communication, and continuous improvementAttract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team cultureQualifications / RequirementsBachelor's degree completed.7-10 years' experience and/or equivalent competencies in pharmaceutical industry/clinical research4 years' experience in clinical trial management or site payments within the pharmaceutical or healthcare industryAbility to work effectively in cross-functional teamsStrong and proven analytical and problem resolution skillsAbility to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervisionAble to reason both abstractly/conceptually as well as practicallyAble to operate both at the local level and globally and connect easily at various levels in the organizationPossess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environmentWorking knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skillsExcellent communication skills (both oral and written)Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferredPrevious experience working in virtual teams preferredFluency in English and Spanish is required.
Portuguese is desirableTravel Percentage: 10-15%Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesPharmaceutical ManufacturingReferrals increase your chances of interviewing at Johnson & Johnson Innovative Medicine by 2xSign in to set job alerts for "Onsite Manager" roles.Marketing Operations Manager for Startup AcceleratorSenior Program Manager, ASIN Journey, Retail Operations & InitiativesTechnical Program Manager III, Submarine Cable Deployment, Cloud Networking (English, Portuguese, Spanish)Program Manager, Integration and PartnershipsAuthorized Service Provider Program ManagerSenior Legal Manager - Latin America (Legal Strategy & Operations)Risk Program Manager, Amazon Selling Partner API ServicesPartner Readiness & Events Program Manager (Brazil)Senior Manager, Business Development, Hub Operations BRRegional Operations Manager, MarketplaceProgram Manager, Technical Risk ManagementMiddle Mile Program Manager, Amazon Transportation ServicesTikTok Shop - Program Manager - Reclame AquiD2C Sales Operations & New Business Manager LATAMCategory Marketing Manager, BR Stores - CM & RVMStrategic Operations Manager (PIX) - BrazilStrategic operations manager banking crypto blockchainWe're unlocking community knowledge in a new way.
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