Technical Support Engineer
Há 5 dias
We are still looking for talent... and we would love for you to join our teamFor over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000 employees in 30 countries, we build to create limitless impact, reaching billions of lives in the process.We are looking for an experienced L2 Support Analyst to provide functional production support for enterprise Contract Management Software (CMS/CLM) platforms. This role focuses on incident resolution, configuration support, and close collaboration with business users and technical teams to ensure system stability and efficient contract operations.Key ResponsibilitiesProvide Level 2 production support for Contract Management Software platforms, including incident, problem, and service request management.Analyze and resolve issues related to:Contract templates, clause libraries, and fallback logicWorkflows, approvals, and business rule configurationsMetadata, attributes, and contract type setupsPerform root cause analysis for recurring functional and configuration-related issues.Support minor enhancements and functional configuration changes (non-code).Troubleshoot integration-related issues and coordinate with Level 3 technical teams when required.Manage user access, role assignments, and permission-related issues.Execute approved data corrections, metadata updates, and configuration fixes.Support UAT and regression testing for fixes and minor platform updates.Maintain support documentation, knowledge articles, and operational runbooks.Collaborate closely with L1 support teams, business stakeholders, and L3 technical teams to ensure timely issue resolution.Required Skills & Experience3+ years of experience providing production support for Contract Management Software (CLM/CMS) platforms (e.g., Icertis, Coupa CLM, DocuSign CLM, SAP CLM, or similar).Strong hands-on experience with functional configurations, including:Contract templates and clause librariesWorkflows, rules, and approvalsEnglish (B2- Fluent)Metadata, attributes, and contract typesSolid understanding of contract lifecycle management processes.Experience working with ITSM tools (e.g., ServiceNow).Strong analytical, communication, and stakeholder management skills.Nice to HaveExperience supporting enterprise SaaS applications in complex or regulated environments.Exposure to system integrations with ERP, CRM, or document management platforms.Familiarity with ITIL-based support models or Agile delivery environments.UST is waiting for you
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Technical Support Engineer
Há 2 dias
Ituiutaba, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...
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Technical Support Engineer
2 semanas atrás
Ituiutaba, Brasil Traefik Labs Tempo inteiroAt Traefik Labs, we don't just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management,...
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Technical Support Engineer
Há 4 dias
Ituiutaba, Brasil Ust España & Latam Tempo inteiroWe are still looking for talent... and we would love for you to join our team!For over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation.Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation.Together, with more than 30,000...
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Technical Support Engineer
Há 3 dias
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
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Technical Support Engineer
Há 5 dias
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team.In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues.You will work closely with the Sales, Customer Success,...
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Igaming Technical Support Professional
Há 5 dias
Ituiutaba, Brasil Bebeecustomerservice Tempo inteiroWe are currently seeking a highly skilled Technical Support Specialist to join our dynamic team.As a key member of the technical support function, you will be responsible for providing exceptional support to B2B operators and partners.Responsibilities:
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Lead Software Engineer
2 semanas atrás
Ituiutaba, Brasil Vaga Para Lead Software Engineer Tempo inteiroLead Software Engineer Remote – must be based in Brazil Platform Science is an open IoT platform that partners with fleets, developers, vehicle manufacturers, and equipment providers to deliver revolutionary solutions to supply chain professionals worldwide. We are seeking a Lead/Senior Software Engineer to join our Video team. In this high-impact role you...
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Lead Software Engineer
Há 2 dias
Ituiutaba, Brasil Vaga Para Lead Software Engineer Tempo inteiroLead Software EngineerRemote – must be based in BrazilPlatform Science is an open IoT platform that partners with fleets, developers, vehicle manufacturers, and equipment providers to deliver revolutionary solutions to supply chain professionals worldwide.We are seeking a Lead/Senior Software Engineer to join our Video team.In this high-impact role you...
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Technical Sales Engineer
Há 5 dias
Ituiutaba, Brasil Yuna Tempo inteiroLocation: RemoteType: Full-timeAbout YunaYuna is the number one AI for mental health. We provide 24/7 unlimited support for employees worldwide. Specifically, we're focused on the USA market and have large enterprise customers. We need your support rolling out Yuna as a benefit to employees.We're a remote first venture-backed company. We have a high bar for...
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Technical Sales Engineer
Há 4 dias
Ituiutaba, Brasil Yuna.Io Tempo inteiroLocation: Remote Type: Full-time About Yuna Yuna is the number one AI for mental health.We provide 24/7 unlimited support for employees worldwide.Specifically, we're focused on the USA market and have large enterprise customers.We need your support rolling out Yuna as a benefit to employees.We're a remote first venture-backed company.We have a high bar for...
