It Infrastructure Specialist

Há 3 dias

Manaus, Brasil Bebeetechnical Tempo inteiro

Senior IT Support Engineer Role SummaryWe are seeking a seasoned IT professional to provide top-tier support to our global user base and ensure smooth daily operations across hardware, software, network, and collaboration tools.This role requires a proactive attitude, strong technical skills, and an interest in AI technologies to thrive in this position.Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for physical office hubs.Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.Key ResponsibilitiesAct as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.Provide expert IT support for our global teams across the US, India, LATAM, and Europe.Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.Required Skills and Qualifications7+ years of IT experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce.Proven experience providing exceptional IT support to a globally distributed, remote workforce.Strong expertise in networking principles (TCP/IP, DNS, VPN).Demonstrated success in driving IT automation or process improvements with measurable outcomes.Excellent written and verbal communication skills with a customer-focused mindset.

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