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2 semanas atrás

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Location :Brazil | Supporting CALACompanyIntelliceneHere's the thing - This role sits right between deep technical work and real customer ownership.You'll be hands-on with Intellicene's software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.What you'll doInstall, upgrade, troubleshoot, and maintain Intellicene's enterprise software and related hardwareSupport video management, situational awareness, and dispatch solutions — onsite and remotelyOwn technical issues end-to-end and coordinate with internal teams to resolve them fastTravel to customer sites (up to 75%) for project deployment and delivering hands-on trainingManage the customer lifecycle from onboarding to long-term successDrive product adoption through training, usage analysis, and practical guidanceBuild strong relationships with customer stakeholders, from technical teams to executivesIdentify upsell and expansion opportunities and work closely with SalesWhat you bringFluent Portuguese, Spanish, and EnglishDegree in Engineering, Computer Science, IT, or equivalent experienceExperience in physical security / video surveillance environmentsStrong background supporting enterprise software in LAN / WAN environmentsSolid networking knowledge (TCP / IP, LAN / WAN, Multicast)Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)Customer-facing mindset with clear communication and presentation skillsExperience with tools like Salesforce, Zoho, Aha, and Microsoft 365Willingness to travel frequently and handle shifting prioritiesNice to have5+ years in customer-facing technical roles (support, professional services, pre / post-sales)Relevant certifications (Cisco, MCSE, Project Management)Experience reading SOWs and presenting to executive audiencesIf you enjoy being close to the technology and even closer to the customer, this role is for you.#J-*****-Ljbffr

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