Enterprise Customer Success Manager

**We help the world run better**
At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Who you'll become**
The Enterprise Customer Success Manager is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption.
The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes.
They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.
As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:
- Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
You will have the opportunity to work both behind the scenes and directly with customers.
**What you'll bring**
- 3-5 years' work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.
- Experience advising or driving complex global transformations.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Strong communication skills, including fluency in English and local language.
- Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a "can-get-it-done" mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
**About SAP Academy for Customer Success**
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.
This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.
SAPAcademyforCustomerSuccess #SAPCSMProgramG4
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations.
In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California.
This experience is designed to provide unparalleled hands-on learning and networking opportunities.
*Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025.
We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability