
(Chinese And English) Customer Support Consultant, Crypto
Há 4 dias
Job DescriptionPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Provide exceptional customer support via chats and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this role:Native Chinese and English upper intermediate (B2 level)At least 6 months of experience in a customer support roleExperience with live chats and emailsPersonal or professional experience in cryptoAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with CRM systemsExperience with Salesforce or ZendeskBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsWe are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.#J-18808-Ljbffr
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