Client Services Coordinator

Client Services CoordinatorRole Overview: A Leadership Role in Strategic Talent AcquisitionThe Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing (RPO).This position is about driving performance: ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies.Key ResponsibilitiesYour responsibilities fall into three core areas: Client & Strategy Management, Team & Process Leadership, and Operational & Financial Control.1. Client & Strategy ManagementStrategic Partnership: Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters.Solution Delivery: Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts.Stakeholder Satisfaction: Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback.Transparent Reporting: Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance.2. Team & Process LeadershipFull-Cycle Management: Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions.Recruiter Leadership: Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans.Process Improvement: Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools.Recruiter Support: Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks.3. Operational & Financial ControlPerformance Monitoring: Directly manage and control Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for all accounts through robust control and monitoring methodologies.Data & Insights: Build and maintain operational dashboards and vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders.Financial Health: Ensure the financial performance of the client contract portfolio by managing Gross Profit (GP) and Operating Expenses (Opex).Candidate RequirementsExperience & EducationMinimum Experience: A minimum of 5 years of professional experience is required.Leadership/Specialist Experience: Proven experience in a leadership, senior specialist, or similar high-level role is highly valued.Preferred Industry Background: Experience in a multinational company is preferred. Experience in Pharmaceutical, Medical Devices, or Life Sciences is a plus but not mandatory.Education: Completed Higher Education (University Degree) is mandatory.Skills & Technical Expertise1. Core Capabilities (Dominant/Expert Knowledge Required)Recruitment & Selection (R& S): Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices.Data & Metrics Management: Strong experience in building and utilizing operational dashboards and key recruitment metrics (KPIs/SLAs) for control, monitoring, and strategic decision-making.Computer Skills (Office Suite): Expert-level proficiency in Excel (for data analysis and reporting), Power Point (for strategic presentations), Word, and Outlook.2. Strategic & Leadership Skills (Strong Proficiency Required)Operational & Process Leadership: Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency.Client Management: Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders.Logistics, Location & LanguageLocation: Must reside in or near São Paulo, Brazil.Language Skills:Portuguese: ProficientEnglish: AdvancedSpanish: Basic proficiency is a plus