Tech-Savvy It Support Expert

Há 5 dias


Recife, Brasil Bebeetechnical Tempo inteiro

IT Support SpecialistA highly skilled IT Support Specialist will deliver exceptional technical support to clients, ensuring seamless operation of their IT environments.Key Responsibilities:Provide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.Log, track, and manage incidents and service requests across various platforms.Client Interaction:Deliver a professional, customer-focused experience during all interactions.Translate technical issues into clear, user-friendly language.Escalate unresolved issues appropriately and ensure timely follow-up.Service Management:Adhere to ITIL-aligned processes for incident, problem, and change management.Monitor and meet SLA requirements for all client requests.Identify opportunities to enhance service delivery and client satisfaction.



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