IT Analyst

Há 2 dias

Recife, Brasil Kokku Games Tempo inteiro

The IT Analyst - Helpdesk is responsible for providing user support, addressing support tickets through a ticketing system, and assisting the Level 1 support team.

Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games better. In addition, only at Kokku you will have the opportunity to work with great IPs and major studios like Activision, Guerrilla Games, Netflix, Warner Brothers and Treyarch, to name a few.

At Kokku we have a team of experts, working on every stage of game production. We strongly believe in pushing boundaries and creating remarkable experiences.

**As a IT Analyst - Helpdesk**
- Provide support to users, addressing technical, operational, and administrative inquiries.
- Clarify technical doubts and provide guidance to ensure smooth operations.
- Maintain good internal and external communication, ensuring excellent customer service.
- Monitor the internal computing environment to ensure optimal performance.
- Perform preventive and corrective maintenance activities as needed.
- Install and configure tools and servers in both on-premises and cloud environments.
- Stay up-to-date with system updates, analyze logs, and use monitoring systems like Zabbix, Grafana, Graylog, and WSUS.
- Monitor and track support tickets, ensuring timely resolution and adherence to service level agreements.
- Maintain accurate records of technical events, including technical support tickets and service requests.

**Requirements**:

- Strong logical reasoning skills with problem-solving orientation.
- Knowledge of monitoring systems, operating system updates, and log analysis (e.g., Zabbix, Grafana, Graylog, WSUS).
- Familiarity with cloud concepts.
- General understanding of computer networks, including remote access, VPN, and firewall.
- Knowledge of IT infrastructure components.
- Understanding of Active Directory management.
- Basic knowledge of API integration.
- Basic programming skills.
- Bachelor's degree in a relevant field of IT.
- Fluent in spoken and written Portuguese.
- Intermediate level of English proficiency.
- Minimum of 3 years of experience in IT support activities.

**Benefits**
- Competitive financial reward;
- Health Insurance;
- A transparent and inclusion-oriented culture;
- Relocation bonus,
- Meal ticket;
- Transport benefits and more;
- A full-time job in a modern and relaxed studio atmosphere;
- A chance to work in a booming industry, within an international team;
- Private healthcare & Multisport card;
- A lot of challenges and ambitious tasks;
- An opportunity to grow in a stimulating industry.

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