IT Infrastructure Analyst

Há 11 horas

Recife, Brasil Kokku Games Tempo inteiro

The IT Infrastructure Analyst will be responsible for managing and maintaining our organization's IT infrastructure. This position plays a crucial role in ensuring the smooth operation of our systems, servers, networks, and hardware.

Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games better. In addition, only at Kokku you will have the opportunity to work with great IPs and major studios like Activision, Guerrilla Games, Netflix, Warner Brothers and Treyarch, to name a few.

At Kokku we have a team of experts, working on every stage of game production. We strongly believe in pushing boundaries and creating remarkable experiences.

**As a **IT Infrastructure Analyst you will**
- Register technical events and service requests.
- Provide clarification on technical, operational, or administrative inquiries.
- Identify and handle technical support demands for software and hardware.
- Coordinate installation, upgrade, movement, correction, and configuration of software and hardware
- Monitor events to ensure adherence to service level agreements and resolution timelines.
- Escalate incidents and involve relevant stakeholders, including third-party providers, when SLAs are not met.
- Provide timely updates and estimates for user requests.
- Handle second-level access management requests.
- Maintain file folders on file servers.
- Create user accounts.
- Manage permissions in Windows, Linux, macOS, Active Directory, and Samba4 environments.
- Escalate unresolved issues to the appropriate level of support.
- Document solutions in the knowledge base for future reference.

**Requirements**:

- Knowledge of infrastructure equipment (desktop, laptop, manageable switch, structured cabling)
- Proficiency in servers (Windows, Linux)
- Experience with virtualization (VMWare, Hyper-V, Docker)
- Understanding of File Server, AD, DNS, GPO, Samba4 services
- Familiarity with Sonicwall, PFSense, and IpTables firewalls
- Knowledge of backup routines
- Proficiency in file versioning servers (Git, SVN, Perforce)
- Monitoring networks using Zabbix
- Analytical mindset to identify problems and find optimal solutions
- Strong oral and written communication skills
- Bachelor's degree in a related field (Computer Science, IT)
- Native fluency in Portuguese (spoken and written)
- Intermediate level of English proficiency
- Minimum of 3 years of experience in IT support roles

**Benefits**
- Competitive financial reward;
- Health Insurance;
- A transparent and inclusion-oriented culture;
- Relocation bonus,
- Meal ticket;
- Transport benefits and more;
- A full-time job in a modern and relaxed studio atmosphere;
- A chance to work in a booming industry, within an international team;
- Private healthcare & Multisport card;
- A lot of challenges and ambitious tasks;
- An opportunity to grow in a stimulating industry.

  • It Infrastructure Specialist

    Há 3 dias

    Recife, Brasil Bebeeinfrastructure Tempo inteiro

    Job SummaryWe are seeking a highly skilled IT Infrastructure Specialist to lead our team in designing, managing, and troubleshooting IT infrastructure for our distributed workforce.The ideal candidate will have 7+ years of experience in IT, with a strong background in cloud-managed networks, firewalls, and collaboration technology.They will be responsible...

  • IT Infrastructure Manager

    Há 12 horas

    Recife, Brasil Liferay, Inc. Tempo inteiro

    **About Liferay** Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital...

  • IT Infrastructure Manager

    Há 4 dias

    Recife, Pernambuco, Brasil Liferay Tempo inteiro R$120.000 - R$240.000 por ano

    About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....

  • IT Analyst

    Há 4 dias

    Recife, Brasil Kokku Games Tempo inteiro

    The IT Analyst - Helpdesk provides user support, addresses support tickets through a ticketing system, and assists the Level 1 support team. Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games better. In addition, only at Kokku you will have the opportunity to work with...

  • IT Analyst

    Há 11 horas

    Recife, Brasil Kokku Games Tempo inteiro

    The IT Analyst - Helpdesk is responsible for providing user support, addressing support tickets through a ticketing system, and assisting the Level 1 support team. Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games better. In addition, only at Kokku you will have the...

  • IT Infrastructure Engineer

    Há 4 dias

    Recife, Pernambuco, Brasil Liferay Tempo inteiro US$90.000 - US$120.000 por ano

    About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....

  • Acquisitions Expert For It Infrastructure And Cloud Services

    Há 3 dias

    Recife, Brasil Bebeeexpert Tempo inteiro

    Job DescriptionWe are seeking an experienced professional to support merger and acquisition (M&A) activities within IT infrastructure and digital systems.The ideal candidate will possess a deep understanding of IT infrastructure, cloud services, and digital platforms.Capture and document the IT infrastructure and networking landscape, highlighting security...

  • Pharmacovigilance Product Analyst

    Há 21 horas

    Recife, Brasil Hyqoo Tempo inteiro

    Job Title:Pharmacovigilance Business Analyst (PharmaCov BA) Duration : 6 to 12 months with possible extension or FTE conversion after 6 months.Location:Remote (Brazil) Job Title: Pharmacovigilance Product Analyst / Business Analyst Location: Brazil The Pharmacovigilance Product Analyst (PV Product Analyst / BA) will act as a strategic liaison between...

  • Infrastructure Automation Specialist

    Há 3 dias

    Recife, Brasil Bebeeautomation Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Infrastructure Automation Specialist to join our team.As an Infrastructure Automation Specialist, you will be responsible for ensuring the reliability and scalability of our IT infrastructure through automation.Key Responsibilities:Design and implement automated infrastructure provisioning processes using...

  • IT Manager

    4 semanas atrás

    Recife, Brasil Kokku Tempo inteiro

    We are looking for an experienced IT Manager who will be responsible for overseeing network infrastructure and systems functionality, resolving system issues, and managing teams of technicians, engineers, and other IT staff.Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games...