Support Engineering Manager
Há 11 horas
Join to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our customers include leading public cloud and silicon providers, and industry leaders across sectors.The company is founder-led, profitable, and growing, with a global distributed team of ****+ colleagues in over 75 countries.Our regional Support Managers lead world-class Support teams, solving deep technical problems for customers using Ubuntu Server, Desktop, and public cloud solutions.They prioritize customer satisfaction and technical excellence, ensuring the support team stays current with technology and performs efficient troubleshooting.We seek managers for our Cloud Support Group and Devices Support Group.The role involves:Managing a professional support team, including skills development and performance management.Operational control, shift scheduling, and accountability for KPIs.Responding to customer cases within SLAs and professionally.Acting as the escalation contact for customers.Ensuring customer satisfaction.Contributing to the support knowledge base.Continuously improving team processes and support delivery.Hiring, developing, and training support staff.Collaborating with leadership on growth and transformation initiatives.We seek candidates with:Extensive CLI experience with Linux (Support, Development, Implementation).Leadership and team management experience.Ability to work under pressure with a strong customer focus.Fluency in English and preferably another language.Excellent communication skills.Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization.Contribution to Open Source projects.Software development experience.Experience in support organizations.Hands-on experience with Canonical's products.We offer:A distributed work environment with biannual in-person team sprints.A personal learning and development budget of USD 2,000 annually.Annual compensation review and performance-based bonuses.Additional benefits reflecting our values, including holiday leave, parental leave, Employee Assistance Programme, travel opportunities, and more.About Canonical:We are a pioneering open source company, publishing Ubuntu and leading in AI, IoT, and cloud platforms.We recruit globally, uphold high standards, and foster a diverse, inclusive workplace.Working here means thinking differently, working smarter, and continuously learning.Canonical is an equal opportunity employer, committed to diversity and inclusion in the workplace.#J-*****-Ljbffr
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Support Engineering Manager
2 semanas atrás
Maceió, Brasil Canonical Tempo inteiroJoin to apply for the Support Engineering Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include...
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Software Platform Engineering Manager
Há 11 horas
Maceió, Brasil Canonical Tempo inteiroSoftware Platform Engineering Manager - Ubuntu for Next-Gen SiliconJoin or sign in to find your next jobJoin to apply for the Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon role at CanonicalSoftware Platform Engineering Manager - Ubuntu for Next-Gen Silicon1 week ago Be among the first 25 applicantsJoin to apply for the Software Platform...
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Maceió, Brasil Canonical Tempo inteiroJoin to apply for the Silicon Alliances Ecosystem Development Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Silicon Alliances Ecosystem Development Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform,...
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Project Manager
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Maceió, Brasil Canonical Tempo inteiroProject Manager - Ubuntu Embedded SystemsJoin or sign in to find your next jobJoin to apply for the Project Manager - Ubuntu Embedded Systems role at CanonicalProject Manager - Ubuntu Embedded Systems1 day ago Be among the first 25 applicantsJoin to apply for the Project Manager - Ubuntu Embedded Systems role at CanonicalGet AI-powered advice on this job and...
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Information Technology Manager
Há 2 dias
Maceió, Brasil LEDN Tempo inteiroInformation Technology Manager at LEDN LEDN is a global digital asset financial services company dedicated to democratizing access to the global economy through digital asset products and services. We offer a suite of lending, savings and trading products to holders of Bitcoin and other digital assets in over 150 countries. Overview We are looking for an...
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Support Application Specialist
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Maceió, Brasil Remote Jobs Tempo inteiroOverview ParentSquare is a rapidly growing Santa Barbara-based company that changes how schools and parents communicate. Our mission is to empower schools to enhance family engagement for all students. Our flagship products, ParentSquare and RemindHub, serve over 22 million students and provide unified communications tools including forms, sign ups,...
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Public Cloud Project Manager
Há 8 horas
Maceió, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Public Cloud Project Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Public Cloud Project Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform,...
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Enterprise Customer Success Manager
Há 11 horas
Maceió, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Enterprise Customer Success Manager role at Canonical2 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and...
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Information Technology Manager
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Maceió, Brasil Ledn Tempo inteiroOverviewLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.Ledn offers a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries.We are looking for an experienced engineer to join the...
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Technical Support Engineer- Esg
Há 2 dias
Maceió, Brasil Sophos Group Tempo inteiroAbout SophosSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks.The company acquired Secureworks in February ****, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products.Sophos is now the largest pure-play...
