Retail Excellence Manager

**Position**:
Welcome to RIMOWA, the first German Maison of the LVMH Group.
We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel.
For more than 125 years, we've dedicated ourselves to developing unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA, we believe that great ambitions demand resilient companions.
It's why our tools are created with longevity in mind.
Because the most meaningful journeys last more than a trip.
They last a lifetime.
Please join us to discover your own.
The **Retail Excellence Manager**is responsible for driving the sales performance of RIMOWA stores throughout Brazil.
This individual will support in the develop and implementation of a comprehensive retail strategy that includes sales enhancement, inventory management, VIC initiatives, clienteling (utilizing CRM data), system operations and visual merchandising.
**Job responsibilities**:
**SALES & CLIENTELING**
- In partnership with the Country Manager, formulate and execute a comprehensive retail sales strategy specific to each region, project revenue targets with ambitious benchmarks, and construct precise budgets for individual stores and regions to optimize return on investment (ROI).
- Support and devise an inventory forecast and product assortment plan that addresses the distinct demands of each regional market.
- Aligned with the Americas VM team, issue visual merchandising guidelines that highlight new arrivals, exclusive store items, and special events to attract customer interest and enhance the shopping experience.
- Establish a customer clienteling communication framework and culture (using CRM tools) aimed at engaging customers, elevating brand visibility, initiating innovative outreach efforts to target demographics, and bolstering customer loyalty through value-added services and industry best practices.
- Implement an integrated point-of-sale (POS) system tailored for peak operational efficiency in all corporately owned retail locations.Support all VIP-related store initiatives, including oversight of in-store repair facilities to ensure superior service for top-tier clients.
**RETAIL MANAGEMENT**
- Recruit, onboard, and develop sales teams for stores, providing guidance and mentorship.
- Ensure seamless implementation of point-of-sale systems, inventory selection, and store visual setup for successful store launches.
- Evaluate and enhance Store Managers' performance to meet and exceed their individual goals.
- Work in partnership with creative departments to devise retail marketing plans that align with seasonal trends, maintaining a competitive edge by staying informed about industry movements and tactics.
- Compile and deliver comprehensive weekly reports that detail sales figures, customer product feedback, and potential areas for growth or improvement.
- Safeguard the physical security of company assets, customers, and employees.
- Streamline retail operations processes and procedures to ensure they are efficient and effective.
- Ensure all store employees adhere to store guidelines and company policies and procedures.Other responsibilities as assigned by the company.
**OPERATIONS & MAINTENENCE**
- Train store employees on operational policies and procedures, ensuring they are up-to-date.
- Enforce operational policies as outlined in the Store and Employee Handbooks.
- Coordinate inventory scheduling, control, and related functions.
- Support and guide store teams in inventory preparation and relay results to central management.
- Ensure staff understand their inventory responsibilities and assist with reconciliation processes.
- Collaborate with the global team on risk management, physical security, employee issues, cash controls, inventory management, communication, and loss prevention audits.
- Resolve facility issues reported by boutiques, manage vendors and contractors for timely, cost-effective project completion, and oversee project budgets and timelines.
- Ensure projects are completed on schedule, within budget, and meet quality standards.
- Follow up with vendors on project execution, schedule maintenance to minimize disruptions, and communicate electric, plumbing, and HVAC issues to vendors.
- Address health, safety, and code compliance concerns.
**Profile**:
**CANDIDATE PROFILE**
- Possesses over seven years of progressive management experience in the luxury retail sector.
- Demonstrates exceptional leadership qualities with a proven ability to effectively plan, manage teams, and inspire staff members.
- Exhibits excellent strategic planning and analytical capabilities, with a strong aptitude for forecasting sales trends through meticulous data analysis.
- Has a documented history of driving high-volume sales and consistently surpassing established sales objectives.
- Brings extensive experience in business development, adept at crafting and implementing effective sales strategies