Compliance Senior Manager, Selling Partner

Complete Bachelor's degree.
- High program management experience to bring clarity and focus, define clear goals and objectives, analyze data, assess processes, program plans and operations requirements and drive decision-making and risk management while managing complex, cross-functional initiatives.
- Proven ability to manage multiple, competing priorities simultaneously.
- Strong attention to detail and bias for action.
- Experience working collaboratively.
- Proficiency in Portuguese and English.
Job summary
The Selling Partner Experience (SPX) team within Product Assurance, Risk and Security (PARS) is looking for a Sr.
Manager to lead the development of a globally consolidated, consistent end-to-end strategy to improve the selling partner compliance experience and serve as a dedicated leader in Brazil (BR).
In this role, you will work across PARS compliance, business, and tech teams to deliver a strategy and multi-year roadmap for improving SPX in BR and aligned with the global strategy.
PARS SPX mission is to develop a singular best-in-class set of experiences that cut across organizational lines and create a mechanism for SPs, both Sellers and Vendors, to action all compliance related matters in one location.
We aim to make compliance a non-issue for well-intentioned SPs by simplifying knowledge of regulations, demonstration of compliance, and access to services.
Key job responsibilities
- Leveraging common processes; establishing, maintaining and maturing standardized PARS wide program standards, policies and procedures and communication processes across BR.
- Defining PARS-wide methods to measure and track the success of the SPX strategy against defined goals and reporting within BR.
- Addressing prioritized program SPX pain points PARS-wide by improving and simplifying all content across PARS programs in BR.
- Coordinate SPX initiatives across relevant seller-engagement teams.
- Identifying opportunities to automate or semi-automate manual customer-facing and internal business processes and procedures using Amazon's tools and technology, improving tools, features and reducing SP friction, enhancing self-service tools and improving efficiency, engagement and the overall Selling Partner Experience.
A day in the life
The Senior Manager works closely with PARS teams, business and tech teams to ensure alignment and implementation of strategic SPX initiatives and goals both at the global and regional level.
This role requires earning trust with stakeholders and downstream customers through active engagement and reporting through a variety of mechanisms.
- MBA, MS or MA (Logistics, Supply Chain, Engineering, Retail, Manufacturing or Equivalent).
- Experience/certification in Lean/Six Sigma Manufacturing methodologies preferred.
- Proven ability to manage multiple, competing priorities simultaneously.
- Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel.
- Good communication skills.
- Demonstrated experience delivering results in an ambiguous environment.
- Understands how to incorporate the Voice of the Customer (VoC) to develop and deliver critical solutions to improve the Selling Partner Experience.
- Can develop or evolve strategy with attention to detail to conduct analysis, identify gaps and opportunities in procedures, and drive innovative, efficient solutions.
- Strong analytical and quantitative skills.
- Clear and concise verbal and written communication skills, while building consensus and partnering successfully with customers, stakeholders and team members.