Ux & Top Value Users Specialist

1 semana atrás

Ituiutaba, Brasil Keeta Tempo inteiro

About the PositionWe are looking for a strategic and user-centric professional to lead our UX & Top Value Users initiatives. This role focuses on designing and delivering differentiated experiences for our highest-value customers, ensuring they receive premium treatment, flawless service levels, and long-term loyalty benefits. You will work cross-functionally with Operations, Compensations, and Restaurant teams to align service delivery, while also identifying and addressing UX improvements that elevate the overall user journey for all segments.ResponsibilitiesDefine criteria for identifying Top Value Users (e.g., GMV, frequency, LTV) and continuously refine segmentation.Design and implement differentiated service levels for top cohorts (priority support, faster delivery times, premium compensations).Partner with Operations and Restaurant teams to guarantee SLA adherence and premium experience delivery.Develop and launch "surprise & delight" initiatives and exclusive benefits to retain and grow loyalty among top users.Conduct UX research and analysis to identify friction points and propose solutions that improve the overall experience.Collaborate with Product and Design teams to prioritize UX enhancements and premium journey flows.Build dashboards and reporting systems to monitor satisfaction, retention, and GMV contribution of top user cohorts.Serve as the internal advocate for top-value users, ensuring their needs are represented in cross-team strategies.RequirementsBachelor's degree or above in business, design, engineering, or related fields.Robust experience in user operations, CX, CRM, or growth, preferably with exposure to premium or segmented service strategies.Strong knowledge of UX principles, customer journey design, and service-level differentiation.Analytical skills with proficiency in SQL, Python, or other tools to analyze user data and monitor KPIs.Proven ability to collaborate across multiple teams (Ops, Product, Design, Growth, Restaurants).Experience in e-commerce, O2 O, food delivery, or customer experience roles preferred.Strong project management and stakeholder management skills.User-first mindset with creativity and execution excellence to balance business value with user delight.

  • User Experience Designer

    2 semanas atrás

    Ituiutaba, Brasil Bebeedesigner Tempo inteiro

    UX Design SpecialistWe are seeking a skilled UX Design Specialist to join our team.The ideal candidate will have experience working with digital design platforms, specifically in creating user-centric experiences.This role involves handling multiple graphic projects from start to finish, adhering to set deadlines and collaborating with cross-functional...

  • Senior Web Development Specialist

    2 semanas atrás

    Ituiutaba, Brasil Bebeespecialist Tempo inteiro

    As a Senior Web Development Specialist, you will contribute to building and improving user-facing features and scalable web applications using modern JavaScript frameworks.Key areas of focus include:React developmentNode.js and Next.js deploymentCSS and UI/UX designFrontend and backend integrationAdditionally, you should have strong experience with backend...

  • User Experience Designer

    1 semana atrás

    Ituiutaba, Brasil Ascendion Tempo inteiro

    Ascendion is a full-service digital engineering solutions company.We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Headquartered in New...

  • Senior Web Ux Designer

    1 semana atrás

    Ituiutaba, Brasil Designrush Tempo inteiro

    DesignRush.com , the leading B2B marketplace connecting brands with agencies, is hiring a Senior Web UX Designer with a proven ability to deliver high-impact, user-centered designs.The ideal candidate combines strong UX execution with structured workflows and a disciplined approach to producing high-quality, on-time results.Our platform offers four key...

  • Talent Acquisition Specialist

    1 semana atrás

    Ituiutaba, Brasil Bebeesourcing Tempo inteiro

    We are seeking a remote specialist to identify, engage, and connect top technical talent through platforms like LinkedIn Recruiter and other sourcing channels.Key ResponsibilitiesProactively source and engage technical candidates through various channels.Build and maintain a high-quality pipeline of qualified candidates for current and future technical...

  • Digital Interface Specialist

    Há 3 dias

    Ituiutaba, Brasil Bebeespecialist Tempo inteiro

    Job Description:We are seeking a skilled Digital Interface Specialist to join our team.As a key member of our digital product development team, you will be responsible for building and deploying user-centric digital interfaces across various platforms.

  • Veeva Crm Specialist

    2 semanas atrás

    Ituiutaba, Brasil Hcltech Tempo inteiro

    International Opportunity for Veeva CRM Professionals HCLTech is hiring for a high-impact global project based in Mexico City We are looking for a skilled Applications Specialist – Veeva CRM to support sales and marketing teams in the life sciences industry, helping drive digital transformation for a leading global client.Key Responsibilities: Configure...

  • Senior Growth

    2 semanas atrás

    Ituiutaba, Brasil Tripshepherd Tempo inteiro

    Senior Growth & Marketing UX/UI DesignerLocation: São Paulo, Brazil (Remote initially, in-office when new hub opens)You're a growth-driven UX/UI designer who loves shipping experiments that move metrics. You'll own high-impact designs for two distinct travel brands:See Sight Tours: Our established tour company. You'll optimize our website's product pages,...

  • Talent Acquisition Specialist

    Há 3 dias

    Ituiutaba, Brasil Bebeetalentacquisition Tempo inteiro

    We are a cutting-edge AI company that is revolutionizing the recruitment process with fairness and respect for all employees.Our team of Talent Acquisition Specialists play a critical role in identifying top talent through thorough resume analysis and engaging interactions using innovative AI technology.Key Responsibilities:Analysis of candidate...

  • Veeva Crm Specialist

    1 semana atrás

    Ituiutaba, Brasil Hcltech Tempo inteiro

    International Opportunity for Veeva CRM Professionals!HCLTech is hiring for a high-impact global project based in Mexico City! We are looking for a skilled Applications Specialist – Veeva CRM to support sales and marketing teams in the life sciences industry, helping drive digital transformation for a leading global client. Key Responsibilities:Configure...