Salesforce Business Analyst Senior

Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Salesforce Business Analyst Senior, who wants to learn and transform his career.In this role you will: -Build and maintain software, translating user stories from the backlog into working code, using modern design patterns and architectural principles.- Write high quality documentation and efficient code to fullfil business requirements applying deep knowledge in Salesforce platform toolchain.- Drive testing of software solution, including ensuring automated testing to ensure solution quality.- Work closely with other Software Engineers and QAs to understand the system end-to-end.- Support product owner in defining stories and Lead Engineer in defining technical solutions.- Foster Best Practices with globally consistent and scalable knowledge sharing programs.- Develop, publish and maintain sales-facing enablement assets involving the channel.- Respond to process & policy questions and effectively communicate requirements to all stakeholders.- Respond to internal operational issues (resolve, re-direct, escalate).- Can develop process maps and identify process improvement recommendations.- Proactively drive process and policy improvement to support a fast growing channel.- Provide monthly, quarterly and ad-hoc reporting and metrics for partner and reseller ops.- Problem Solver, share new ideas and approaches, hypothesis driven and end-product focused.Requirements: - Experience with Service Cloud, and Sales Cloud.- Expertise in Systems Integration (REST API, Webhook).- Familiarity with design patterns.- Proficiency with Continuous Integration and Continuous Delivery (CI/CD) pipelines.- Experience working within Agile and Scrum frameworks.- Curiosity to discover and build knowledge about current CRM implementation.-Strong technical problem-solving skills and proactive mindset.Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.-Extreme attention to detail with a strategic eye.-Analytical thinking and driving operational excellence and improvement.-Demonstrated participation in process improvement initiatives and/or project management experience.-Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations.-Excellent team player, able to work with virtual and global cross-functional teams.-A demonstrated ability to work under pressure, and quick adaptability to change.Desirable: -Experience with Health Cloud - Communication skills in English (both written and spoken).>>> What do we offer?TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.At TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSer#Buildingonbelief