Service Analyst

1 semana atrás

São Bernardo do Campo, Brasil Lumenalta Tempo inteiro

Lumenalta is looking for a detail-oriented IT Service Analyst to join our team.In this role, you'll be responsible for ensuring smooth IT service operations, managing incidents, supporting releases, and continuously improving service delivery.You'll work closely with cross-functional teams, external vendors, and stakeholders to maintain and enhance our IT service management processes.This is a fully remote position, but candidates must be available to work UK business hours.Key ResponsibilitiesLog, categorize, prioritize, and resolve incidents within SLA.Escalate high-impact or recurring issues to appropriate support teams.Provide timely updates and communications to users throughout the incident lifecycle.Maintain the incident live status page for visibility.Schedule and track Root Cause Analyses (RCAs), ensuring resolutions within SLA.Support release planning and deployment activities, ensuring release-related tickets and tasks are tracked.Act as liaison between technical teams and end-users for release communication.Log and track software defects identified during testing or reported by users.Collaborate with QA, development, or vendor teams to follow up on resolution timelines.Ensure clear documentation and communication of defect status.Monitor and manage tickets escalated to external vendors or third-party providers.Track SLAs, follow up on pending issues, and maintain interaction records.Ensure vendor-provided RCAs are published and distributed where applicable.Process user account creations, changes, and deletions in line with JML procedures.Coordinate with stakeholders for accurate access provisioning and deprovisioning.Maintain audit trails for all JML actions to ensure compliance and security.Maintain clear and accurate ticket notes and documentation.Provide regular updates to users and stakeholders on request progress.Contribute to the knowledge base and problem management by documenting known issues, solutions, and standard procedures.Identify opportunities to improve service desk processes or tooling.Provide feedback on recurring issues or user pain points to relevant teams.Participate in service reviews, audits, and process refinement sessions.RequirementsExperience: 2+ years in an IT Service Analyst, IT Support, or related role.ITSM Knowledge: Familiarity with IT Service Management frameworks (ITIL certification is a plus).Technical Skills: Understanding of IT infrastructure, applications, monitoring tools, and ticketing systems (ServiceNow, Jira Service Management, etc.).Problem-Solving: Ability to analyze, resolve, and escalate technical issues effectively.Communication: Strong verbal and written communication skills in English.Availability: Must be able to work UK hours (GMT timezone) fully.Lumenalta is an equal opportunities employer and welcomes applications from all qualified candidates.#J-18808-Ljbffr

  • Billing System Analyst

    4 semanas atrás

    São Bernardo do Campo, São Paulo, Brasil CSG Tempo inteiro

    Join to apply for the Billing System Analyst || role at CSG 1 week ago Be among the first 25 applicants Join to apply for the Billing System Analyst || role at CSG Get AI-powered advice on this job and more exclusive features. Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG We are excited to learn more about you and your unique...

  • Data Analyst

    2 semanas atrás

    São Bernardo do Campo, Brasil Awp Service Brazil Ltda Tempo inteiro

    Data Analyst - Business intelligenceManagement and the headquarter, providing multiple career advancement opportunities, in Spain and abroad Job Purpose/ RoleAs part of the Performance Management team within Operations, the "Data Analyst - Business Intelligence" is responsible for providing an accurate and comprehensive visibility of Operations performance...

  • Junior Financial Analyst

    1 semana atrás

    São Bernardo do Campo, Brasil Awp Service Brazil Ltda Tempo inteiro

    Junior Financial AnalystJOB DETAILS / JOB OBJECTIVE: The Finance Team is a dynamic and agile team dedicated to providing operational support and facilitating transformation across our Finance Factory organization.As a Junior Financial Analyst, you will play a key role in supporting core business activities while also being exposed to a variety of critical...

  • Pricing Analyst

    3 semanas atrás

    São Bernardo do Campo, Brasil Talent Scout Tempo inteiro

    Join to apply for the Pricing Analyst role at Talent Scout Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Talent Scout Location: Remote (LATAM) Rate: $2,000–$2,500/mo Benefits: PTO and Holiday Calendar About the Role We are seeking a highly analytical, detail-oriented, and organized...

  • Procurement Jr. Analyst

    3 semanas atrás

    São Bernardo do Campo, Brasil VTEX Tempo inteiro

    Overview Procurement Jr. Analyst role at VTEX. This position offers an opportunity for individuals with 1-2 years of procurement experience to contribute to the company’s procurement function. About The Role As a Junior Procurement Analyst, you will work closely with the procurement team, leveraging your expertise in procurement to support and enhance...

  • Senior Data Analyst

    Há 2 dias

    São Bernardo do Campo, Brasil EPAM Systems Tempo inteiro

    Overview 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are looking for an experienced Senior Data Analyst to join our team and play a central role in enabling data-driven decisions across the organization. In this position, you will work with cross-functional teams to evaluate complex datasets,...

  • BI Analyst

    2 semanas atrás

    São Bernardo do Campo, Brasil AgileEngine Tempo inteiro

    Overview Join to apply for the BI Analyst (Senior/Lead) ID40396 role at AgileEngine AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to...

  • Senior Soc Analyst-Team Lead

    Há 4 horas

    São Bernardo do Campo, Brasil Ewave Do Brasil Informatica Ltda Tempo inteiro

    Descrição da vaga:About The Woodbridge GroupThe Woodbridge Group a global manufacturer of foam products and just in time assembly & sequencing for diversified products offers innovative urethane and bead foam technologies, to serve the automotive industry and several other business sectors around the globe.Since its inception in ****, the company has grown...

  • Revenue Data Analyst

    1 semana atrás

    São Bernardo do Campo, Brasil Bairesdev Tempo inteiro

    OverviewJoin to apply for the Revenue Data Analyst - Remote Work role at BairesDev4 days ago Be among the first 25 applicantsJoin to apply for the Revenue Data Analyst - Remote Work role at BairesDevGet AI-powered advice on this job and more exclusive features.At BairesDev, we've been leading the way in technology projects for over 15 years.We deliver...

  • Customer Success Analyst

    Há 2 dias

    São Bernardo do Campo, Brasil Arca Solutions, Inc. Tempo inteiro

    Our customers' success is our success, and as Customer Success Analyst you will play a crucial role in this journey.In your day-to-day, you will assist, guide and support our customers through our service channels (e-mail, phone and online ticket).If you have good interpersonal relationship, enjoy working with customer service, are communicative and like...