Data Analyst

Data Analyst - Business intelligenceManagement and the headquarter, providing multiple career advancement opportunities, in Spain and abroad Job Purpose/ RoleAs part of the Performance Management team within Operations, the "Data Analyst - Business Intelligence" is responsible for providing an accurate and comprehensive visibility of Operations performance to business owners, including Activity, Quality and Productivity indicators.
He/she will enable all stakeholders to make better and quicker decisions and thus ultimately improve the Operations ´ performance as well as employee engagement.This role reports to the manager of Business intelligence and has a high exposure to senio Key ResponsibilitiesIdentify, collect and analyse the needs in terms of KPIs and dashboards required by the business stakeholders; including call center leaders, management as well as other functions and headquarterDevelop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed upon KPIs, displayed into comprehensive regular dashboards at different frequencies (daily to monthly) and levels of granularity (individual to dpt.);Monitor and analyse performance trends or patterns and proactively deliver alerts and actionable insights to relevant decision-makers;Work closely with the headquarter team to ensure a successful local implementation of the global business intelligence tool (Microstrategy-based);Support business owners in preparing performance review presentations and act as a point of contact for the Headquarter to provide additional /ad-hoc KPI and analysis under agreed deadlines;Document the business intelligence operating procedure, to be continuously updated/improved based on process evolutions and feedback from internal customers; Collaborate and share best practices with team members, and undertake any additional task as required by the hierarchy.
Key Requirements/ Skills(mandatory)College degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance or a related field;Experience as a data analysis/scientist /engineer, in a customer focused and performance-driven organization;Advanced Excel /VBA and analytical skills.
Experience in using query languages such as SQL;Good command of English and Spanish;Team player and integrity.
Self-starter with growth mindset and "make it happen" attitude (valued);Experience with BI tool such as Microstrategy, Tableau, Power BI, Business Objects, Cognos, Qlikview, Klipfolio, etc;Knowledge of programming languages such as Python, R, JavaScript, C#/C/C++, etc;Previous experience in business intelligence consultancy and/or BPO industry;Advanced Powerpoint skills.
78973 | Underwriting | Professional | PG08 | Allianz Partners | Full-Time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world.
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