Revenue Operations Manager

Our MissionSwapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events.We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.Our VisionAt Swapcard, we believe in the power of meaningful connections.This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.Our BeliefsAt Swapcard, diversity is at the core of our success.With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.Revenue Operations ManagerThe main mission of the Revenue Operations Manager is to implement programs (tools, processes, good practices, reporting, etc.) that increase sales performance and efficiency.We look for someone who has the capacity to have a Strategic and tactical approach on RevOps, as well as being hands-on to implement autonomously tools, processes, and reports.The RevOps team includes 3 teammates who will report to this position.Must-have6+ years experience in a high-performance sales organization, including one significant and successful position in sales operationsExperience in a SaaS companySalesforce admin certification, very strong knowledge of Salesforce environment and good practicesStrong expertise in data manipulation, interpretation, qualitySolid understanding of the customers buyer's journey + sales journeyFamiliar with sales strategies, processes, and best practicesPersistent and optimisticKnowledge of Sales tools, such as Chili Piper, Outreach, Avoma, Apollo, LinkedIn Sales NavigatorScope of the roleOwnership of the Sales tools suite (Salesforce, Outreach, Chili Piper, LinkedIn Sales Navigator, etc.)Management of the RevOps team, coordinating projects and managing stakeholders expectationsResponsible for the implementation, management, adoption of these toolsCreate and maintain reporting and analytics which will inform and advise sales leadership and individuals on performanceAccountable for the quality of data and the accuracy of reportsCollaborate with Data Ops to facilitate centralization and mapping of data, and to benefit from a global understand of our business journey.Training and Performance ManagementOnboard, train, and enable sales team members across geographies and disciplinesAssist the leaders of GTM teams to constantly monitor Revenue performanceIdentify weaknesses and opportunities of our teams and systemsWork with Sales leadership to develop, execute, optimize and assess enablement programFacilitation and process alignmentConduct process mapping, analysis, and redesign to drive operational improvementsAssist sales leadership to set success playbooksServe as a liaison between Sales, Marketing, Growth, and Services teamsMaintain balance and drive of sales focus to address core strategic objectives while delivering to short-term revenue goals.GoalsWe expect a significant impact on:Salesforce adoption from Sales (Good UX, good data)Sales forecast accuracy (better pipeline management)Increase in conversion ratesReduction of sales cycle durationSkillsData-driven and analyticalStrong coaching and influencing skillsGreat communication skillsTech-savvy, resourcefulNatural problem solverProject management skillsSwapcard's Interview processScreening Interview with a recruiter from our people team.A remote exercise to demonstrate and assess your skills.Manager review with your future reporting managerLeadership review with one of our department leadersReference check conducted by our people teamOfferSwapcard's ValuesCurious: We ask questions, try new things and take risks.We learn from one another and see mistakes as opportunities to grow—what matters most is how we react and learn from them.We are curious about what something is and why something is.Innovation thrives when curiosity drives.Value-Driven: At Swapcard, we focus on making each decision count by prioritising outcomes that create meaningful value for our customers, team members, and partners.Human: At Swapcard, being human means fostering empathy, openness, and diversity to create a caring and collaborative community.We're driven by a strong team spirit and a shared goal of building meaningful connections—both through our product and within our team.Resilient: We embrace challenges with optimism, creativity, and adaptability, constantly seeking innovative solutions and opportunities for growth.Ownership: At Swapcard, we take responsibility and are accountable for our actions, driving success through initiative, trust, and accountability.True ownership means more than just completing tasks; it's about being proactive, investing ourselves fully in the outcomes, and fostering a culture of trust.Benefits & Reasons to Join SwapcardInternational team with 40+ nationalities (more on the way)Remote-first policy with headquarters in ParisThriving startup with career growth opportunitiesOpen-minded culture that appreciates differencesFeedback-driven, supportive & curious team with a DIY mindsetGenerous Paid Time Off to ensure you have time for what matters most ??Remote perks designed to optimize your working experienceIn-person social gatherings to celebrate our achievements100% of your health insurance contribution paid by SwapcardWork-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)Co-working space budget to support remote work in professional environmentsLearning budget to help you develop new and existing skillsMental health care initiatives to support your well-beingEqual OpportunitySwapcard is committed to upholding equal employment practices and making merit-based employment decisions.We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran#J-*****-Ljbffr