Technical Support Specialist

Há 7 dias

Ituiutaba, Brasil Bebeesupport Tempo inteiro

Are you ready to launch your IT career with a global leader?Service DeskThis role involves working at the front line of our organization, providing technical assistance and support to colleagues.As a Service Desk professional, you will be responsible for resolving customer inquiries and issues in a timely and effective manner.You will work collaboratively with internal teams to identify and resolve technical issues, escalating complex problems to senior technicians as needed.Your excellent communication skills, both written and verbal, will enable you to effectively articulate solutions to customers and colleagues alike.This position requires strong analytical and problem-solving skills, with the ability to think critically and creatively.If you have basic or intermediate IT experience and are eager to develop your skills in a fast-paced environment, this could be the perfect opportunity for you.Key Responsibilities:Provide first-level technical support to customers via phone, email, and chatEvaluate and troubleshoot technical issues, using diagnostic tools and techniques to identify root causesEscalate complex issues to senior technicians or subject matter experts as neededMaintain accurate records of customer interactions and issue resolutionWe offer a range of benefits to support your well-being and career development, including health insurance, dental plan, life insurance, transportation vouchers, meal vouchers, childcare assistance, Gympass, psychological assistance, partnerships, reimbursement of certifications, free courses and training, international experience opportunities, discounts, bonuses, recognition programs, and mentoring platforms.We strive to create an inclusive workplace where everyone feels valued and respected.Our diverse and inclusive culture promotes equal opportunities for all employees, regardless of their background, culture, or abilities.

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